Technical Customer Support Executive

Job Description

Job Description Technical Customer Support Executive (GPS Tracking & Fleet Management) Position: Technical Customer Support Executive Industry: GPS Tracking & Fleet Management Location: Mumbai, Malad west Experience: 1 4 Years Employment Type: Full-time Job Overview: We are looking for a Customer Technical Advisor to provide expert guidance and support to clients using our GPS tracking and fleet management solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to assist customers with troubleshooting, installations, and system configurations. Key Responsibilities: Provide technical support and guidance to customers on GPS tracking systems, software, and related services. Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications. Assist customers in device installation, configuration, and calibration . Conduct remote diagnostics and guide users through problem resolution. Educate customers on best practices for using GPS tracking solutions effectively. Coordinate with the technical team for escalations and complex troubleshooting. Maintain customer records, issue logs, and resolutions in CRM or support systems. Provide product training and demonstrations for clients and internal teams. Collaborate with sales, support, and operations teams to ensure customer satisfaction. Required Skills & Qualifications: Technical background in GPS tracking, IoT, telematics, or a related field. Experience in customer support, troubleshooting, and technical advisory roles. Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities. Knowledge of GPS devices, fleet tracking software, and mobile applications . Ability to work independently and manage multiple client issues effectively. Basic understanding of networking, SIM configurations, and software installations . Proficiency in MS Office, CRM tools, and ticketing systems . Preferred Qualifications: Previous experience in GPS tracking, fleet management, or telematics industry . Knowledge of vehicle diagnostics, CAN bus, and IoT integrations . Familiarity with mapping tools like Google Maps, GIS, or routing software . Benefits: Competitive salary and performance-based incentives. Training and development programs. Opportunity to work with a leading GPS tracking solutions provider. If you are passionate about technology and customer service, we invite you to apply for this exciting role. To Apply: Send your updated resume to careers@adititracking.comor Contact 740043096