Job Description

NIIT is looking for Associate Client Executive- Technical support 5 days working from Office, Gurgaon Cabs facility both side for hiring zone areas. Rotational Shift including night shift. This is a Full time 1 year contract role, which can convert into permanent based on performance SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction. Desired Candidate Profile 2-4 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended). Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.). Strong communication skills with excellent verbal and written English proficiency. Ability to work rotational shifts including night shifts. Please share your cv at srishti.8.gupta@niitmts.com