Job Description

We are hiring for Technical Delivery Manager: Total Exp : 10 + Years Shift Timing: 24/7 Shift Location : Bangalore : M G Road Notice Period: Immediate Joiners only Interested candidates Please share your updated Resume with : Suneetha.d@truglobal.com Contact No : 9513059942-- Suneetha D Required Min 8 to10 years of hands-on experience as a Technical Delivery Manager: Conduct a comprehensive audit of existing IT infrastructure, network, security, and assets. Identify gaps in current support, monitoring, and IT service capabilities. Define and establish Service Level Agreements (SLAs) tailored to business needs. Lead day-to-day IT operations, ensuring high availability and performance. Ensure IT infrastructure, network, and security align with business objectives. Monitor system health, ensure uptime, and deliver performance reporting aligned with organizational KPIs. Direct incident response, root cause analysis, and the implementation of corrective/preventative actions. Support lifecycle management, patching, compliance (e.g., PCI), and endpoint protection (Defender, Intune). Drive onboarding/offboarding processes, mobile device management, and software license tracking. Plan and execute backup, disaster recovery (DR), and business continuity strategies. Maintain accurate asset inventories, equipment refresh schedules, and warranty management processes. Ensure delivery of regular security awareness training and vulnerability management practices. Facilitate procurement, project execution, break/fix services, and solution designs (hardware/software). Manage third-party vendors and service providers, acting as a single point of contact for coordination. Assess vendor performance and IT operational risks. Facilitate knowledge transfer from existing IT teams, vendors, and service providers. Document all IT assets, including hardware, software, vendor relationships, and licensing. Define incident escalation procedures and response times for various IT issues. Standardize IT documentation practices to ensure consistency and compliance. Set up and manage 24x7x365 IT Help Desk operations. Establish a knowledge base for common IT issues and resolutions. Onboard IT support resources and align them with help desk processes. Ensure continuous service improvement by monitoring help desk performance metrics. Develop IT process documentation, templates, and operational guidelines. Should be able to handle team of 10 -15 People Preference: Certification in ITIL, PMP, or CISSP is a plus. Experience with Managed SOC-as-a-Service and SIEM solutions. Familiarity with German and U.S. IT regulatory requirements. Prior experience in supporting high-tech or manufacturing environments.