Job Description

about the role We are looking for Senior Integration tealder to lead overall IT technical solution with Service Now. The main responsibility of the Senior Integration leader is : Identify key business objectives and provide solution recommendations while performing business proves and management consulting analysis. Strong hands-on experience with ServiceNow Integration Hub, REST/SOAP APIs, Web Services, and custom API development. Expertise in scripting languages such as JavaScript (specific to ServiceNow) and Python (if needed for external scripting). Proficient in data mapping, data transformation, and leveraging tools like Import Sets and Transform Maps. Knowledge of ETL processes and data migration strategies. Manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets. Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks. Ensure project consultants are delivering to configuration, development, and methodology standards. Identify potential sales opportunities for the sales team. Support the Sales team in gathering requirements to develop a solution fit with a strong value proposition. Ensure delivery processes are efficient and cost effective. about you 9+ years experience in business analysis with minimum 5 years experience in ServiceNow implementation specially focusing on customer migration to CSM module. Good level of practiced technical knowledge. Completion of at least one of the following: Certified System Administrator, Certified Implementation Specialist CSM, Certified Implementation Specialist - Software Asset Management Agile methodology or SAFe is must (Scrum implementation) ServiceNow ITSM & CSM certification required & ITIL certification prefarable. Telecom background with interaction of customer over self-service portal. Strong troubleshooting skills on ServiceNow platform and capability to propose new solutions to business problem. Ability to build up good intimacy and partnership with the business department Chief Technology Info Office Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.