Technical Manager / Lead

Job Description

We are a fast-growing and energetic digital transformation company partnered with ServiceNow.Our reach extends across India and we have our home in Hyderabad! Must hold Good knowledge of ITSM and ITIL V3 Must hold experience in ServiceNow Module/Application design and implementation. Must hold experience of at least 2 implementations in ServiceNow. Must have good experience in JavaScript as an individual contributor Must have minimum 4 years of hands-on development experience in ServiceNow Must have experience in leading managing and guiding the team for implementation and support engagements, Requirement Gatherings, Development, Testing, UAT, and Production. Responsible for Sprint work item effort estimation and planning Must have experience in planning and delivering the Sprint release as per SLA and agreed timelines Must have a good process understanding of Incidents, Problems, Change, Service Requests, and Knowledge Management Must have Good Experience with ITSM Integrations, CMDB, and Service Portal modules in ServiceNow Must have good experience in web-based Integration SOAP REST etc and email inbound actions Should know about Discovery CMDB Data Modelling Asset Management Service Mapping. Accountable and Responsible for managing end-to-end Sprint releases including support on Sprint releases. Must have experience in proposing solutions to customers on the requirement Good Experience in managing Client discussions including managing customer expectations and Requirement gathering activities Must have Good communication (verbal, email, and presentation skills) Must have the ability to work closely with the Customer team in a sprint or agile execution model Mandatory Skills IT Service Management ITOM ITBM/CSM Years of Experience 7-12 years