Technical Operations Analyst

Job Description

In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. Expertise in IBM Tivoli Workload Scheduler with batch job design, creation, operations, administration and maintenance in distributed and/or mainframe environments. Experience in troubleshooting and resolving scheduling issues. Excellent written and verbal communication skills The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes. Job Description: Provide detailed and accurate analysis on existing automation platform systems setup and configuration to delivery teams requiring support, with respect to jobs, servers and IWA/TWS configuration Provide technical consultancy for new projects requiring implementation setup with consideration of existing automation jobs. Take ownership of Incidents and Requests assigned to the team, ensuring they are SLA compliant. Identify and implement key service improvements to ensure an effective and efficient Incident and Request management process. Communicate effectively to both internal and external users. Escalate and manage incidents when you experience an extended service outage, or service levels are not being met. Ensure incidents and requests: Accurately record resolution of Incidents and Service Requests to quality standards for future investigation. Accurately record and prioritize and manage Incidents and Service Requests against suitable SLAs and resolution targets. Restore normal service operation as quickly as possible, investigating, diagnosing and resolving incidents where possible. Continuously monitor Automation queues for new requests. Identify candidates for Problem Management and feed into the Problem Management process Job Qualifications Required Qualifications : Minimum 4 years of Professional Degree i. e BCA, B-Tech, MCA , MTech etc. 4+ years of technology experience of increasing scope and responsibility and expertise in Tidal Workload Automation or IBM Tivoli Workload Scheduler or any other major job scheduling tools such as Control-Experience with batch job design, creation, administration and maintenance in distributed and/or mainframe environments. Experience in troubleshooting and resolving scheduling issues. Excellent written and verbal communication skills Preferred Qualification: Strong working knowledge of industry-standards scheduling management tools. Demonstrated, successful experience working in a matrixed, multi-vendor technology environment. Demonstrated ability to work effectively and efficiently under pressure in high visibility incidents. Strong, functional knowledge of PowerShell or Python scriptingAWS and/or Azure experience is a plus Location : Noida, India Cab Facility provided : Yes Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Technology