Technical Operations Engineer

Job Description

Role Overview: As a Tech Ops Engineer at Peppermint Robotics, youll have the opportunity to gain valuable hands-on experience in a cutting-edge robotics company. We are seeking a talented and detail-oriented individual who possesses attention to detail, proactive communication, to plan within the available resources and is self-driven. This role would support the Europe Region. Location: Pune Qualification: B.E./ B. Tech in Electronics / Electrical/ Computer science. Candidate with proficient German language skills would be an added advantage. What The Work Looks Like: Effectively work with the Global Tech Ops team and serve as primary point of contact for client enquiries and technical support requests. Maximize serviceability of machines deployed across geographical Business Units. Track of all service engineers and plan accordingly for demo, deployment and scheduled services. Anchor and oversee demo, deployment and fault rectification of overseas robots in person. Manage strict TAT with respect to ticket closures. brief to the line manager with respect to pending faults, planning, spares, dispatch and assistance required, if any. Mentor and keep pushing the team to perform better and set new benchmarks. Collaborate with software and hardware teams to enhance system functionality and performance. Stay informed about industry best practices and contribute to continuous improvement initiatives. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides. Collaborate closely with cross-functional teams to address complex technical issues encountered during operation, leveraging expertise to develop innovative solutions and optimize system performance. To ensure effective knowledge transfer to on field service engineers for better day to day operation and to promote minimum interventions and assistance over calls. Collaborated with product development team/ relevant stakeholders to provide feedback and insights gathered from client interaction, contributing to enhancement of further Robotics solutions. Experience and Skills / Qualities We Deeply Value: Proven experience of at least 2+ years as a Technical Operations Engineer or similar role, customer service experience with focus on Robotics and automation. Knowledge of Linux operating systems will be an added advantage. Knowledge of Standard Operating Procedures is a must. Familiarities with regulations and standards governing robotics and automation in Europe and the USA, ensuring compliance with local requirements. Work as per timing requires from Europe and USA clients. Having a valid Indian passport along with Schengen and USA visa will be an added advantage. Immaculate English-speaking and written communication skills. Adaptability: Thrives in fast-paced environments, embraces challenges with a positive mindset. Excellent interpersonal and customer service skills. Leadership: Inspires and motivates teams, excels in proactive problem solving.