Job Description

This position is for a FORTUNE 100 Client based in NOIDA. Role & responsibilities Be part of a 24x7 Enterprise Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Sales acumen and flair to upsell & cross sell Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Preferred candidate profile Must be a Technical Graduate B. Tech (Computer Science) Outstanding written & verbal communication skills in English with a neutral accent Open to work in a team environment and managing a diverse workload Knowledge of Adobe products would be an added advantage Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage Insight on latest AI tools and usage The candidate should have experience in upselling and meeting upselling targets. Perks and benefits Work from office during Training (3 months), post that hybrid working mode Competitive Salary Cab facility during odd hours Meal Facility Quarterly Rewards & Recognition Employee Engagement Events