Job Description

Role & responsibilities End-User Support: Provide L1 support for desktop, laptop, and peripheral issues. Troubleshoot hardware and software problems (Windows OS, MS Office, printers, scanners, etc.). Assist users with email, VPN, and application access issues. Support core banking applications and other proprietary banking software. Incident Management: Log and track incidents in the IT Service Management (ITSM) tool. Prioritize and escalate unresolved issues to L2/L3 support teams. Ensure timely resolution of tickets within defined SLAs . Hardware & Software Maintenance: Install, configure, and update desktop systems, laptops, and applications . Perform regular maintenance and patch updates. Replace faulty hardware components. User Account and Access Management: Manage Active Directory (AD) accounts password resets, unlock accounts, etc. Grant/revoke access based on banking security policies. Compliance & Security: Ensure compliance with banking security standards . Follow strict protocols while handling customer data . Report and mitigate any security incidents. Documentation & Reporting: Maintain accurate records of incidents, problems, and resolutions . Create and update knowledge base articles for common issues. Looking for Immediate joiners only