Technical Support Engineer - Fresher

Job Description

Job Role: Technical Support Engineer Location: Khopat, Thane, Maharashtra, 400601 Reporting To: General Manager About Us: Founded in 2009, Vision Mechatronics is an innovative Indian enterprise specializing in robotics, renewable energy, and lithium-ion energy storage solutions. Our groundbreaking products, including the "World's Smartest Lithium Battery," are revolutionizing energy systems across residential, industrial, commercial, and electric vehicle markets. We are seeking a customer-centric professional to deliver top-tier service, manage inquiries, and enhance overall customer experience. Key Responsibilities: - Customer Engagement: Serve as the main point of contact for customers, ensuring outstanding service delivery. - Inquiry and Issue Management: Address customer inquiries, handle complaints, and escalate issues when necessary. - Product Expertise: Keep abreast of our products, services, and industry trends to provide accurate information. - Customer Experience Enhancement: Suggest and implement improvements to enhance customer satisfaction. - Technical Assistance: Support customers with product setup, troubleshooting, order processing, and returns. - Data Management: Maintain precise and up-to-date customer information in our database. - Post-Sale Follow-Up: Reach out to customers after purchases to gauge satisfaction and gather feedback. - Reporting: Create reports on customer satisfaction levels and ongoing improvement initiatives. - Training & Development: Assist in training new customer service team members if required. - Team Collaboration: Actively participate in team meetings and contribute to continuous improvement efforts. Qualifications & Skills Education: Diploma/ degree in Electrical/ Electronics field preferred Experience: Experience in customer service or a related field. Skills: Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational skills and a customer-centric mindset. Preferred Qualifications Industry Experience: Industry-related customer service experience. Software Knowledge: Knowledge of ticketing systems. Language Skills: Bilingual abilities are a plus. What We Offer: - Comprehensive training programs and mentorship from experienced professionals - Opportunities for career advancement and skill enhancement - A collaborative, innovative work environment - Exposure to advanced technologies and industry standards If you're eager to start your career in electrical and electronics engineering and grow with a forward-thinking organization, we want to hear from you! To apply, send your resume to careers@vmechatronics.com or visit our careers page for more information. Join Vision Mechatronics and be part of shaping the future of automation and electronics! Job Types: Full-time, Permanent Benefits: Health insurance Shift: Day shift Work Location: In person Requirements Qualifications & Skills Education: Diploma/ degree in Electrical/ Electronics field preferred Experience: Experience in customer service or a related field. Skills: Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational skills and a customer-centric mindset. Preferred Qualifications Industry Experience: Industry-related customer service experience. Software Knowledge: Knowledge of ticketing systems. Language Skills: Bilingual abilities are a plus. Benefits Benefits: Health insurance Performance Bonus Telephone Reimbursement Show more Show less