Job Description

Role: We are looking for candidates who can assist us in responding to the technical queries raised by our clients, which are often related to API Integration support, Troubleshooting SMS delivery issues & Assistance with telecom regulatory guidelines. Role description Assist clients by connecting on remote calls, responding to technical queries ( via Support Tickets ) related to the 2Factor's API Platform Checking Database ( MySQL ) & Server Logs ( Unix ) to troubleshoot SMS delivery issues Using API Testing tools ( such as Postman ) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients Reporting & Following up with Telecom Operators / Partners to resolve identified issues Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications ( CRM, Marketing tools etc ) Skill Sets: 2+ Years of experience in Database Queries ( Mysql, Mariadb ) Hands-on experience with API Testing Tools ( Like Postman ) Excellent communication & interpersonal skills Proactive, self-motivated, willing to learn, and a strong team player Knowledge and working experience in any 1 Scripting Language would be bonus ( Like Unix, Python, GoLang, Php etc )