Technical Support Engineer

Job Description

Responsibility • Assist clients by connecting on remote calls, responding to technical queries ( via Support Tickets ) related to the 2Factor's API Platform • Checking Database ( MySQL ) & Server Logs (Unix) to troubleshoot SMS delivery issues • Using API Testing tools ( such as Postman ) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients • Reporting & Following up with Telecom Operators / Partners to resolve identified issues • Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications ( CRM, Marketing tools etc ) Eligibility • Basic experience in Database Queries ( Mysql ) • Hands-on experience with API Testing Tools ( Like Postman ) • Excellent communication & interpersonal skills • Proactive, self-motivated, willing to learn, and a strong team player • Knowledge and working experience in any 1 Scripting Language would be bonus ( Like Unix, Python, GoLang, Php etc )