Job Description

Meet Our Team:We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega:The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. What You'll Do at Pega:The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega Who You Are:Minimum of 2-4 years of experience in a Product Support/Development.Ability to identify, propose and implement solutions and ability to work in a flexible, team environmentAptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architectureAdvanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflictProven ability to interact directly with customers at all levelsDemonstrated customer-facing skills including expectation management, communication skills, information managementDemonstrated effective oral and written communication skills, including poise in pressure situationsGood to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)Troubleshooting and debugging experience would be an added advantageExperience in a product organization is a plus What You've Accomplished:Strong analytical and problem-solving skills.Should have extensive experience at Core Java, JSP, Servlets and JDBCIn-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems. Pega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company#LI-SJ1Job ID: 21734