Technical Support Engineer

Job Description

Meet Our Team: We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe. Picture Yourself at Pega: The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. What You'll Do at Pega: The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega Who You Are: Minimum of 2-3 years of experience in a Java Product Support/Development. Ability to identify, propose and implement solutions and ability to work in a flexible, team environment Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict Proven ability to interact directly with customers at all levels Demonstrated customer-facing skills including expectation management, communication skills, information management Demonstrated effective oral and written communication skills, including poise in pressure situations Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB) Troubleshooting and debugging experience would be an added advantage Experience in a product organization is a plus What You've Accomplished: Strong analytical and problem-solving skills. Should have extensive experience at Core Java, JSP, Servlets and JDBC In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems. Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company #LI-SJ1 Job ID: 21734 Show more Show less