Job Description

We’re looking for Talented People. Are you an Engineer? We’ve got the perfect opportunity for you at Pritech Automation Private Limited. #nowhiring#careergrowth#JobOpening TECHNICAL SUPPORT ENGINEER JOB BRIEF This position is a full-time, on-site opportunity for a Technical Support Engineer at Pritech Automation Private Limited. The ideal candidate will be responsible for installing, maintaining, and repairing our various products and equipment related to Security Surveillance System, Networking, and ELV system directly at customers’ sites. The individual in this role will be tasked with delivering technical support and troubleshooting assistance to clients, with a focus on ensuring customer satisfaction. Responsibilities encompass diagnosing technical problems, providing prompt solutions, aiding clients in understanding products, and addressing customer service inquiries to foster client relationships. The engineer will collaborate closely with other teams to tackle intricate technical challenges and enhance the overall customer experience, report to the Project Manager for updates and project-related issues, and provide day-to-day reporting to him. QUALIFICATIONS INCLUDE: • A minimum of a Diploma or Bachelor of Engineering, along with 6 months to 1 year of relevant experience in a similar role as a Technical Support Engineer. • Proficiency in troubleshooting hardware, software, and operating system issues. • Skills in CCTV Camera, Audio-Video Solutions, knowledge about fibre solutions, and PA system. • Flexibility to serve as a backup engineer when necessary. • Strong communication and reporting skills. • Expertise in Technical Support and Troubleshooting. • Robust analytical skills for effective problem-solving. • Exceptional customer support and service capabilities. • Effective written and verbal communication skills. • Ability to perform well under pressure and manage multiple tasks concurrently. Show more Show less