Job Description

Key Roles & Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity Key Qualifications & Skill Sets Proven 1 to 4 years of working experience in Application Support, enterprise technical support, IT support or as a technical engineer. preferably in the Payment domain Strong exposure to MySQL and writing SQL queries Understanding & Experience in scripting languages (Perl, Shell) Understanding & Experience in LINUX, & UNIX commands Good understanding of API. Good undrestaing and experience in debbuging Critical Thinking and problem-solving skills Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills Ability to work under pressure Ability to prioritize tasks based on urgency and importance Motivation to learn new skills and technologies