Job Description

Location: Bangalore Works in rotational shifts -24*7 What will you do? Troubleshooting and Debugging: Investigate and resolve complex technical issues related to AI applications, including chatbot malfunctions and performance problems due to server load. Code Analysis and Patch Deployment: Analyze existing Python and Django code, identify root causes of issues, and deploy necessary patches or fixes. API Implementation: Work with APIs to troubleshoot integration issues and ensure seamless functionality. Technical Support: Provide technical support to external clients, addressing and resolving technical inquiries. Documentation: Maintain clear and concise documentation of troubleshooting steps, resolutions, and deployment procedures. Performance Monitoring: Monitor AI application performance and identify areas for improvement or optimization. Required Skills: Proficiency in Python and Django. Familiarity with JavaScript, HTML, and CSS. Strong debugging and troubleshooting skills. Experience with API implementation. Problem-solving abilities and a proactive approach to identifying and resolving issues. Understanding of the hybrid nature of the role, involving both technical support and development tasks. Preferred Qualifications: Experience with AI technologies and applications. Previous experience in a technical support role. Familiarity with server-side technologies If you meet the above criteria and are passionate about leveraging technology to drive impactful solutions, we encourage you to apply for the position of Technical Support Engineer -AI at Exotel.