Technical Support Executive - Operations (Tamil/Malayalam Language)

Job Description

Title : Technical Support Executive - Operations ( Tamil/Malayalam Language ) Expected Qualification : Any Graduate Experience : Fresher or 1+ Years Experience Work Mode : Work From Home Roles and Responsibilities : As a technical support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, client satisfaction. You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly. Providing help to the distributor over phone or email for resolving his day-to-day semi-technical issues by issue identification, analysis and by involving Level-2 support as required. You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues. You should be able to see emerging issues and bring back in quick scalable resolution for such issues. Our ideal candidate will have : Highly customer centric. High adaptation to technology enabled environment and ability to understand change in technology. Desired skills : Impeccable and customer friendly communication both spoken and written Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage. Basic knowledge of MS-Office (MS-Word/Excel). Candidate should be flexible with working hours and weekly offs Reporting hierarchy : Manager Distributor Support Why Pharmarack : We love living the enthusiastic life and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty, your unique contributions will make a difference Our culture blends our different backgrounds, experiences, and perspectives. Here, it isnt about fitting into our culture, its about adding to it - and we cant wait to see what youll bring We believe in Open door policy and trust our employees. Our flexible working schedules help employees to be innovative and come out with best solutions for all assigned tasks