Technical Support Executive

Job Description

Position: Technical Support Executive Experience: 1 to 2 years Location: Work From Home (Australia Shift AEDT) What You'lll Do : • Thoroughly go through web and mobile applications to understand business flows and functionalities. • Handle tickets with required details and accuracy. If needed ask customers targeted questions to quickly understand the root of the problem. • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Ensure all issues are properly logged as required • Prioritize and manage several open issues at one time What Were Looking For: • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Good Analytical skill is required. Knowledge of REST APIs is a plus • Good understanding of computer systems, mobile devices and other tech products. • Ability to diagnose and troubleshoot basic technical issues • Familiarity with remote desktop applications and help desk software (eg.Zendesk). • Excellent problem-solving,analytical and communication skills • Ability to provide step-by-step technical help, both written and verbal • Degree in Information Technology, Computer Science or a relevant field