Job Description

Our team is hiring for Assistant Manager - Technical Support (Location: Bengaluru, Experience: 5 to 8 Years) for leading ICT Hardware company. Key responsibilities Managing technical escalations • Ensure that designated ASP's deliver service as per our service standards • Manage all customer complaints from major accounts. • Meet the service standards in terms of Managing TAT, mean time to repair, Escalation management • Ensure all support services available for execution of project orders • Co- ordinate with all sales account managers on accounts receivables. • Organizing skill enhancement programs for ASPs like training and technical audit • Customer and ASP's escalation management Qualifications: Bachelor’s in computer science or related field. • Technical knowledge of IT Hardware. • Previous experience in a customer service or support role, preferably in the IT hardware industry. • Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner. • Problem-solving skills with a customer-first mindset. Apply: Send your application to career@synergos-global.com