Technical Support Proficient

Job Description

Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follows through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelor s degree or equivalent certifications o A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 2+years of outstanding customer service experience Minimum 2+ years of technical support Strong working knowledge of: Windows Devices Apple Devices Understanding on Remote access tools such as; TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Active Directory, File & Printer Servers Office 365/Google Suite Administration Networking & Network Switches Hardware and Software Installations/Troubleshooting Requirements Skills : o Excellent customer service skills o Excellent hands-on technical support skills o Excellent verbal and written communication skills o An eagerness to learn with a passion for technology o A positive personality, attitude and a team player Benefits What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits