Technical Support-Proficient

Job Description

Position Description Position: Technical Support - Proficient Company: Inspiroz IT Services Pvt. Ltd. (Inspiroz) Location: Ghansoli, Navi Mumbai Position Background: Inspiroz is searching for an experienced Technical Support Engineer- Proficient to join our team for one of our clients. Technical Support - Proficient will be responsible for providing remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, advanced troubleshoot skills and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 3+years of outstanding customer service experience Minimum 3+ years of technical support Strong/Advanced working knowledge of: Windows Server and Desktop Devices Apple Devices (Macs, iPad, iPhone) Understanding Remote access tools such as Automate Knowledge of a ticketing system like ConnectWise Manage Active Directory, File & Printer Servers Office 365/Google Suite Administration Networking & Network Switches Hardware and Software Installations/Troubleshooting Skills: A positive personality, attitude, happy and a team player Excellent customer service skills Advanced hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pays potential and benefits Company Background: For over a decade, Inspiroz has established a reputation in the Managed Services industry as a premier provider of charter school focused technology strategy and support. We solve the technology challenges of charter schools (and occasionally independent schools) by providing unmatched expertise. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT infrastructure, we prepare and support each schools technological environment through various phases of evolution and growth. Inspired by our core values of: Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate, More information on the company can be found at http://www.inspiroz.com