Technical Support Specialist / Application Support Engineer

0.0 - 4.0 years

2.0 - 5.5 Lacs P.A.

Kochi

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Technical SupportAnalytical SkillsOral CommunicationTechnical SkillsApplication SupportVoice ProcessTroubleshootingVerbal CommunicationEnglish LanguageTechnical Support L1Client SupportProduct SupportSoftware SupportStrong Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

. Skills Required: Strong verbal communication skills. Customer focused with a positive and empathetic attitude. Provide prompt and effective technical support to clients, addressing inquiries, and resolving issues related to our healthcare software products. Ensure customer satisfaction by delivering high quality support and fostering positive customer relationships. Diagnose and troubleshoot technical issues reported by clients, guiding them through step by step solutions Escalate complex issues to the appropriate internal teams for resolution. Qualification: Graduates with CS/IT background Shift: Night Shift/ Rotational shift (7pm-4am)

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