Technical Support Specialist

Job Description

IT Service Desk, English Voice Tech support, Incident Management Responsibilities: Serve as the point of contact for customers seeking technical assistance related to hardware and software over the phone, Chat, or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions! Experience in performing password reset, application installations and other first-time fixes Determine the best solution based on the issue and details provided by customers Should be competent in Problem analysis and solving issues through SOP/ KB articles Identify and escalate tickets requiring urgent attention and coordinating with different teams Record events and problems and their resolution in logs Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. Adhere to work schedules, attendance and leave policies. Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment. Show more Show less