Technical Support Specialist

Job Description

Company Description Welcome to Nimbbl, a leading online payments provider offering customers a simplified 1-Click checkout experience with all payment methods unified in one integration. Founded by seasoned payments and fintech professionals, Nimbbl caters to businesses of all sizes, payment aggregators, financial institutes, pay later providers, and more. Backed by global investors, Nimbbl aims to streamline and optimize online payment processes for seamless transactions. Role Description This is a full-time on-site role for a Technical Support Specialist located in Mumbai at Nimbbl. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting issues, ensuring customer satisfaction, and maintaining a high level of service quality. Qualifications Technical Support and Troubleshooting skillsStrong Analytical SkillsCustomer Support and Customer Satisfaction skillsExcellent communication and interpersonal skillsAbility to work effectively in a teamPrevious experience in a technical support role is a plusBachelor's degree in Computer Science, Information Technology, or related field