Job Description

Job Summary: We are seeking a knowledgeable and customer-oriented Telecom Product Customer Service Specialist to join our team. The ideal candidate will have a strong understanding of LAN, VPN, Networking, Modem, and other telecom products. This role involves providing exceptional customer support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem-solving skills. Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide detailed information about telecom products and services. Assist customers with setup, configuration, and troubleshooting of LAN, VPN, Networking, and Modem issues. Educate customers on the use of telecom products to enhance their experience. Technical Troubleshooting: Diagnose and resolve technical issues related to telecom products. Guide customers through step-by-step solutions. Escalate complex issues to higher-level technical support when necessary. Product Knowledge: Maintain up-to-date knowledge of telecom products, services, and industry trends. Participate in ongoing training and development programs. Customer Relationship Management: Build and maintain strong relationships with customers. Record and manage customer interactions and transactions in the CRM system. Follow up with customers to ensure their issues are resolved and they are satisfied with the service. Team Collaboration: Work closely with other customer service specialists and technical support teams. Share insights and feedback to improve customer service processes and product offerings. Qualifications: Education: Graduates and Undergraduate can apply. Experience: Minimum of 1 years of customer service experience in the telecom industry. Proven experience with LAN, VPN, Networking, Modem, and other telecom products. Skills: Strong technical troubleshooting skills. Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical customers. Proficiency with CRM software and customer service tools. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Working Conditions: Full-time position with regular office hours. May require occasional evening or weekend shifts. Ability to work in a fast-paced environment. Benefits: Competitive salary and performance-based incentives. Health Insurance. Paid time off and holidays. Professional development opportunities.