Job Description

Job Title: Technical Support Specialist Voice Process (US Region) Location: Technopark, Trivandrum Experience: 0 to 3 years Shift Timings: 8:30 PM to 5:30 AM 4:30 AM to 1:30 PM 12:30 PM to 9:30 PM 24/7 Rotational shift Qualifications: Graduation in any stream Job Overview: Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels. Responsibilities: Respond promptly to customer requests via telephone, email, and chat. Maintain high levels of quality, productivity, and customer satisfaction. Appropriately escalate issues and coordinate with supervisors for timely resolution. Consistently meet productivity, quality, and sales targets. Log and report all customer issues in the customer relationship management (CRM) database. Promote sales of technology equipment and devices. Deliver an excellent customer experience and contribute to brand promotion. Requirements: Must Have: A neutral English accent (free from Mother Tongue Influence) Exceptional verbal and written communication skills in English Willingness to work in any shift within a 24/7/365 environment Good to Have: Working knowledge of LAN/WAN, basic troubleshooting, and technical issues Networking certifications Candidates from Trivandrum. Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support. Apply Now to embark on a rewarding career with us!