Job Description

Incident management - Troubleshooting, debugging, and support all member technical issues. Utilize analytical skills to analyse logs and provide root cause analysis for incidents. Perform real-time monitoring and system performance analysis using tools such as Grafana, Open Observe, Splunk, and App insights. Proactive monitoring with alerts Ensuring that services are restored quickly when problems occur Automate the repeated tasks Maintain and enhance the existing bots to perform the support tasks Manage and document incidents and service requests using ServiceNow or other ITSM tools. Required Skills: Proficient in Java, JSP and Azure platform Strong analytical and problem-solving skills, with experience in log analysis and debugging. Knowledge of application architecture and understanding of how its components interact. Good communication skills to collaborate with cross-functional teams and resolve issues effectively. Experience in production support or application support roles. Expertise in using Grafana, Open Observe, Splunk, and Dynatrace for monitoring, reporting, and alerting. Familiarity with incident management and documentation using Jira and ServiceNow. Benefits: Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Minimum Qualifications... Bachelors degree in computer science, information technology, engineering, computer information systems, or related area and 5 years experience in production support, software support, or technical support. Preferred Qualifications... Both software and hardware troubleshooting., Technical support operations, account management, or customer support.