Tele Caller Executive

Job Description

Pravaayu Healthcare is an Ayurveda startup dedicated to holistic wellness, focusing on Osteoarthritis treatment. We aim to provide world-class Ayurveda healthcare services backed by research and technology. As a Tele-Consultant, you will be the first point of contact for potential patients, understanding their healthcare needs and scheduling appointments at our Ayurveda clinic. This role requires excellent communication, empathy, and a results-driven approach to patient engagement. Key Responsibilities - Patient Consultation: Engage with potential patients to assess their healthcare requirements. - Appointment Scheduling: Book appointments while ensuring clinic resources are utilized efficiently. - Clinic Services Information: Educate patients about services, providers, and procedures. - Follow-Ups & Reminders: Conduct follow-ups and send reminders to minimize no-shows. - Database Management: Maintain accurate patient records in the clinics CRM system. - Performance Targets: Meet and exceed appointment booking and patient engagement goals. - Patient Feedback: Gather insights to enhance the consultation and booking experience. - Training & Development: Stay updated on clinic offerings and communication best practices. Qualifications - Any graduate; freshers interested in teleconsulting or customer engagement are welcome. - Strong communication, problem-solving, and persuasion skills. - Fluency in Hindi, English, Marathi, or Gujarati. - Familiarity with phone systems and CRM software is a plus.