tele caller

Job Description

Skills: . Excellent communication skills, Customer service orientation, Active listening, Persuasion skills, Problem-solving abilities, Patience, Ability to handle rejection, Time management,. Company Overview. Fincrif India Pvt Ltd, headquartered in Noida, is a key player in the banking industry with a team of 201-500 employees. The company specializes in providing personal loans, committed to offering excellent financial services and customer satisfaction. For more information, visit www.fincrif.com. Job Overview. We are seeking an Executive Tele Caller to join our team at Fincrif India Pvt Ltd. This full-time position is based in Noida, Delhi, and Greater Noida. The ideal candidate will possess strong communication skills and a dedication to delivering exceptional customer service. The role involves engaging with potential customers and offering our personal loan services. Qualifications And Skills. Excellent communication skills (Mandatory skill):Ability to convey information clearly and effectively to ensure customers understand our services. Customer service orientation (Mandatory skill):A commitment to addressing customer inquiries with a focus on satisfaction. Patience (Mandatory skill):Maintain composure in addressing customer concerns and queries. Active listening:Ability to attentively listen to customer needs and queries to provide appropriate solutions. Persuasion skills:Strong ability to convince potential customers about the benefits of our personal loan services. Problem-solving abilities:Develop swift solutions to customer issues by analyzing and assessing information accurately. Ability to handle rejection:Maintain motivation and continue prospecting even when faced with challenges or rejections. Time management:Effectively prioritize tasks to ensure efficient handling of calls and customer interactions. Roles And Responsibilities. Contact potential and existing customers via telephone to inform them about our personal loan services. Answer questions about the products and services, addressing customer concerns professionally. Gather customer information accurately to update it in the company's database for future reference. Utilize scripts to provide information about product features, prices, and benefits. Persuade potential customers to consider our services, emphasizing our competitive advantages. Record details of customer interactions and follow up on leads as required. Maintain a high level of product knowledge to effectively communicate with customers. Collaborate with team members to achieve departmental targets and objectives