Telecaller

Job Description

Job Title: Telecaller Location: Saideepa Hospital, Chandanagar, Hyderabad Experience Required: 3-5 Years Industry: Healthcare (Multi-Specialty Hospital) Languages Required: Telugu, English, Hindi Job Description: Saideepa Hospital is seeking an experienced and dedicated Telecaller with 3-5 years of experience in a multi-specialty hospital. The ideal candidate will be responsible for handling inbound and outbound calls, converting patient inquiries into appointments, and managing appointment bookings via WhatsApp. If you're proactive, customer-oriented, and have strong communication skills, we'd love to hear from you! Only with Hospital Experience are Preferred. Key Responsibilities: Handle all incoming and outgoing calls from patients, providing accurate information and converting inquiries into confirmed appointments. Manage appointment bookings through WhatsApp, responding to patient queries promptly and professionally. Maintain detailed records of patient interactions and appointment schedules. Coordinate with relevant hospital departments to ensure smooth scheduling and follow-up. Ensure high-quality customer service and maintain a courteous and friendly approach during all interactions. Provide support to patients regarding any additional information related to hospital services and doctors. Act as the first point of contact for patients, ensuring a positive and professional experience. Qualifications and Skills: 3-5 years of experience working as a Telecaller in a multi-specialty hospital. Fluency in Telugu, English, and Hindi is a must. Strong communication and interpersonal skills. Proven ability to convert calls into appointments and manage multiple communication channels (calls, WhatsApp). Excellent organizational skills and attention to detail. Ability to work under pressure and handle patient queries with patience and empathy. Any degree or equivalent educational qualification. Work Location: Saideepa Hospital, Chandanagar, Hyderabad If you meet the qualifications and are excited to be a part of a dedicated healthcare team, please apply with your updated resume. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Weekend only Supplemental Pay: Commission pay Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Experience: total work: 1 year (Preferred) Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Schedule: Day shift Morning shift