Job Description

Job Overview We are looking for a friendly and motivated Tele caller to join our team. As a Tele caller, you will be responsible for making outbound calls to prospective customers and clients, addressing customer inquiries, and maintaining customer satisfaction. Key Responsibilities Make outbound calls to existing and potential customers. Address customer inquiries and resolve issues or complaints in a timely manner. Maintain accurate and up-to-date customer records in the CRM system. Follow scripts and guidelines to ensure quality and consistency in calls. Schedule appointments or demos if required. Follow up on leads or inquiries received from other departments. Maintain a polite, professional, and helpful demeanor during every interaction. Do invitation calling Do RSVP calling Requirements High school diploma or equivalent; further education or certification in sales or customer service is a plus. Proven experience in tele calling, telemarketing, or similar customer-facing roles (preferred). Strong communication skills with a clear, pleasant phone voice. Patience and the ability to deal with difficult customers professionally. Familiarity with CRM software and MS Office Suite. Goal-oriented with an ability to work in a team-oriented environment. Strong attention to detail and organizational skills. Skills & Competencies Communication : Clear and effective communication (both verbal and written) in Hindi, English and Marathi Customer Service : Excellent interpersonal skills and customer-centric approach. Time Management : Ability to manage multiple tasks and prioritize effectively. Problem-Solving : Ability to handle objections and resolve customer concerns. Send resumes on lotusephr@gmail.com Fluency in Hindi, English and Marathi Regards Namitha Shah HOD - Human Resource + 91 8482808505 Lotus Events & Productions (Pune)