Job Description

Tele-calling Expert - Customer Success Job Summary: We are looking for a dedicated and proactive Customer Success Telecalling Expert to engage with our paid customers, focusing on key metrics like onboarding, usage, and gathering feedback. The ideal candidate will be pivotal in ensuring customers are effectively onboarded, maximizing their product usage, and providing actionable feedback to improve service delivery. You will work directly with our customer base to drive satisfaction and product adoption. Key Responsibilities: Initiate recurring touchpoints and nudge new customers for the onboarding process to ensure a smooth and timely start to using DoubleTick. Make 80-100 calls per day to new customers, guiding them through the process. Educate customers on how to use the product/service effectively. Reach out to existing customers to monitor and encourage product usage. Identify under-utilization and provide solutions or suggestions to maximize product value. Address any usage issues by offering guidance and resources to ensure customers are getting the most out of their subscriptions. Collect customer feedback on product features, performance, and overall satisfaction. Document and report customer feedback and usage trends to the relevant teams (Product/Development, Marketing, etc.). Share insights with the team to improve customer experience and address pain points. Keep noted records of all calls, customer interactions, and outcomes in the CRM. Qualifications: Any Graduation Proven experience in Tele-calling, customer success, or client support (preferably in a SaaS or tech-related environment). Excellent communication skills, with the ability to explain complex information simply and clearly. Empathetic listening skills and a customer-first attitude. Strong problem-solving skills and ability to provide effective solutions quickly. Ability to work independently, prioritize tasks, and manage time effectively. Proficiency in CRM tools and MS Office; experience with customer support platforms is a plus.