Job Description

Job Title Domain Architect CPQ/COM (Telecom)Division/Business Unit/Team EB IT Reporting to (job title)Associate Director Location Pune POSITION SUMMARY We are seeking an experienced Domain Architect specializing in CPQ (Configure, Price, Quote), COM (Customer Order Management) and Commercial Analysis solutions within the telecommunications sector. The ideal candidate will have extensive experience designing scalable solutions tailored to telecom-specific challenges, including product catalog complexity, bundling, and real-time service provisioning. This role is pivotal in enhancing customer experiences, streamlining order management, and driving innovation in the telecom domain. This is a strategic role with delivery influence and architecture authority across CPQ/COM domains. Youll be working closely with C-level stakeholders, product owners, and engineering leads to drive innovation and digital transformation in telecom BSS. KEY ACCOUNTABILITIES As a Domain Architect , you will play a crucial role in the high-level design and low level design lifecycle. Strategic Leadership Define and implement architectural roadmaps for CPQ/COM aligned with digital business strategies. Influence transformation initiatives across pricing, bundling, and order orchestration. Solution Design and Architecture Design scalable, high-performance CPQ/COM architectures addressing telecom-specific needs (e.g., bundling, provisioning, SLA-driven fulfillment). Ensure compliance with TMF ODA and Open APIs. Ensure solutions are scalable, maintainable, and meet business requirements. Technology Expertise Apply hands-on experience with platforms like Amdocs, Netcracker, Salesforce CPQ. Lead integration with OSS/BSS systems and cloud-native components. Collaboration Engage with business and technical stakeholders to drive cross-domain solutioning. Provide technical guidance to Technical Business Analysts and Technical Product Owners on work assigned to Engineering. Align architecture delivery with development, testing, and operations teams. Governance Participate and showcase in architecture reviews, define governance frameworks, and enforce best practices. Ensure alignment with industry standards (eTOM, TMF, MEF). Continuous Improvement Identify opportunities for automation and modernization. Track telecom advancements like 5G, IoT, and network slicing for architectural adoption. Mentorship and Leadership Mentor Mid-level & Senior Engineers, providing guidance and support. Foster a collaborative and innovative team environment. Problem Solving React to production incidents within SLAs. Provide multiple viable solutions with clearly articulated advantages and disadvantages. QUALIFICATIONS / EXPERIENCE / KNOWLEDGE REQUIRED Proficiency levels: Foundational/Proficient/Advanced/Expert CriteriaProficiencyMust/Nice-to-haveEducation Bachelor's or Masters in Computer Science, IT, or TelecomMust Industry Experience 7+ years in IT architecture, 3+ in telecom CPQ/COMMust Domain Expertise Telecom CPQ/COM Solution Design/Architecture, OSS/BSS IntegrationMust Tools & Platforms Amdocs, Netcracker, Salesforce CPQ, Ericsson, custom OSS/BSSMust Standards & Frameworks TOGAF, TM Forum, eTOM, Open APIsMust Tech Stack Familiarity APIs, Microservices, Cloud (AWS/Azure), MiddlewareMust Emerging Tech 5G, IoT, Network SlicingNice Methodologies Agile/Scrum, DevOps, CI/CDNice ProficiencyMust/Nice to-have Behavioral Customer Focused Prioritizes customer needs and satisfaction. Gathers and analyses customer feedback. Develops solutions that meet or exceed customer expectations. Maintains strong relationships with customers. MustTolerance for Ambiguity and Stress Understanding of the necessity of moving forward with less than perfect information and ability to adapt flexibly and comfortably to changing work demandsMustLeadership: Leads by example and inspires others. Provides guidance and support to team members. Promotes a positive and inclusive team culture. ¢ Takes responsibility for team performance and outcomes.MustBusiness Acumen: Understands business goals and objectives. Aligns technical solutions with business needs. Communicates effectively with business stakeholders. Demonstrates awareness of market trends and competition. MustEffective communication and interpersonal skills to liaise effectively with other internal /external Optus departmentsMustMust be proactive in finding solutions to the day-to-day problems within the groupMustAbility to exercise independent judgment and to work unsupervisedMust