Job Description

Role & responsibilities TELEMARKETING Elite Caller OUTBOUND/INBOUND/NRI The CASAGRAND Telemarketing Elite caller team will be working on the high-ticket lead allocated to them through pre-sales software, i.e. Salesforce/Sell.do. They will connect with the customer to identify the prospect and allocate the same to the sales team (SVC/Sales). ROLES & RESPONSIBILITIES • Executives should follow the shift timings as per the business requirement. (Between 7 AM to 1 AM- Rotational) • Executives should be flexible for shift timings, extensions & weekend workings. • Daily, executives should dial a minimum of 250 calls (based on operation requests, this would be Dialed up to 350 calls per day as per business requirements). • Adhere to scripts to provide information about product’s features, prices, etc. and present their benefits • Good knowledge in and around Chennai Locations - Routes • To meet the daily allocation target of 5 per day (Applicable for 1 month as a new Bee). After the completion of one month, the minimum allocation target would be 10 per day (during launch, the target would change as per business requirements). • Persistent and results-oriented • Having exposure to cultural norms and diverse viewpoints • Excellent interpersonal, research, and record-keeping skills • Team player • Good communication and presentation skills • Proficient in English • Excelling in time management. • Knowledge of computer programs like CRM and telephone systems. • Fixed Tuesday Week offs • 4 Week off in a month (Week off preference not accepted) Job Requirements: • Minimum 2 years Experience in any voice process – International Voice process only • Preferably Female Candidates • Excellent Communication Skills – Mandatory • Any Graduates /Non-Graduates • Exceptional oral skills in regional languages – Tamil/Kannada/Telugu (Hindi optional) Tuesday fixed week off Preferred candidate profile Female candidate Perks and benefits Free Breakfast & Lunch