Telephone Operator

Job Description

Department: Front Office / Administration / Customer Service Location: Kolkata, West Bengal; Surat, Gujarat Experience: 0–3 years Job Summary: We are seeking a polite, professional, and efficient Telephone Operator to manage incoming and outgoing calls, route communications to the appropriate departments, and assist customers or guests with their inquiries. The ideal candidate should have excellent communication skills, good telephone etiquette, and the ability to multitask. Key Responsibilities: Answer and route incoming calls promptly and accurately. Direct calls to appropriate departments or personnel. Record and deliver messages as needed. Maintain call logs and update telephone directories. Handle emergency or urgent calls efficiently. Provide information about services, policies, or directions when required. Skills Required: Clear and pleasant telephone voice Good command of English (and local languages) Strong communication and interpersonal skills Ability to remain calm under pressure Basic computer and data entry skills Qualification & Experience: High School Diploma or equivalent Prior experience as a telephone operator, receptionist, or in a customer service role is an advantage Job Type: Full-time Schedule: Day shift Work Location: In person