Telesales Executive

Job Description

Associate - Telesales Roles and Responsibilities · Responsible for lead conversions and demonstrate exceptional customer and relationship management skills · Nurture and convince customers to sell, cross-sell and up-sell various products · Increase brand awareness through customer interaction · Recommending potential innovations in products and services to the management by collecting and analysing customer information and needs · Understanding customer requirements and influencing them to buy/renew products and services by sharing relevant product information · Increasing renewal rates of products and users and reducing churn along with identifying opportunities for continuous improvement · Regularly calling users and creating follow-ups with interested leads to increase sales in various locations · Work closely with members of other teams to translate business needs and product requirements into new solutions for customers · Build sustainable relationships of trust through open and interactive communication -Maintaining quality customer service by following the standards set by the organization and increasing brand awareness through customer interaction · Logging and regularly maintaining a report for calls done and follow-ups made · Handling in-house Customer Relationship Management (CRM) tool to efficiently manage all touchpoints with customers from the time of sign-up till purchase and beyond . Any other business need that may arise. Job Type: Full-time Pay: ₹25,000.00 - ₹27,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person