Telus Digital !! Customer service- International Chat process!

Job Description

Role Overview We are looking for customer service specialists to manage customer queries and conversations. It will be your job to quickly figure out what customers need and answer their questions in an effective and efficient manner. Providing high quality and accurate resolutions to Customers under stipulated policies and procedures, by offering support and answering inquiries via Chat and Email. As well as learn more about products and services on behalf of the brands you work with. If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you! Contact Antara@7042566314 Role and Responsibilities Provide Customer service. Answer incoming Chats and Email. Contact Customers, vendors, partners, or any other party when required. Listen to and identify the root cause of a case, interact with the Customer on Chat and/or Email, and resolve the problem accordingly. Meet established individual and team performance targets, which include Customer service, productivity, quality standards, and any other the business deems necessary. Maintain adequate proficiency in Products and platforms supported. Read and ensure understanding of new or actualized policies, procedures, and Products. Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends. Desired Candidate Profile Only Graduate experienced with minimum 1 year experience into International Chat Support Should possess excellent verbal and written communication Strong command of grammar and syntax Work location : TELUS International, Candor TechSpace, Sector 135, Noida Candidates should be okay with the work from office role Should be comfortable with night shifts Rotational shifts & Rotational week offs. Perks and Benefits 1. Annual Package would be in the range of 3.4 LPA. 2. Free Cab Facilities (both sides) 3. Medicare Facility(Free online consultation with Doc). 4. Variables based on performance. For more information, please WhatsApp your CV @7042566314 Or Mail - antra.rawat@telusinternational.com