Telus Digital- Customer service- International Voice and Chat (Nagesh)

Job Description

Role Overview We are looking for customer service specialists to manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space. It will be your job to quickly figure out what customers need and answer questions to help them complete purchases. as well as learn more about products and services on behalf of the brands you work with. If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you! Contact Antara@7042566314 Roles and Responsibilities Analyze and solve customer queries through calls. Help customers by resolving their issues with high quality conversations. Improve the customer's experience with the client services by ensuring that the customer's issues are attended promptly and all their concerns are resolved immediately. Exceed expectations on conversation quality, timeliness of responses and overall customer experience. Ensure that all the company policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers. Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests Provide splendid customer services to customers in a friendly and courteous manner at all times. Have sufficient knowledge about the products and services and respond to all inquiries accordingly. Build out customer knowledge bases to speed up and improve future replies Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service. Desired Candidate Profile Graduate Freshers can apply Should possess excellent verbal and written communication Strong command of grammar and syntax Work location : TELUS International, Candor TechSpace, Sector 135, Noida Candidates should be okay with the work from office role Should be comfortable with night shifts Enjoys a flexible working schedule Perks and Benefits 1. Annual Package would be in the range of 3.20 - 3.45 LPA. 2. Free Cab Facilities (both sides) 3. Medicare Facility(Free online consultation with Doc). 4. Variables based on performance. For more information, please WhatsApp your CV @7042566314 Or Mail - antra.rawat@telusinternational.com