Telus Digital|| Customer Service- International Voice Process

Job Description

Role & responsibilities:- Performing inbound calls from wire transfer customers and agents. Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation. Please connect with Neeraj@8285244315 for further details. Preferred candidate profile:- Educational Qualification: Any Graduate. Work Experience : Minimum 1 Year of experience in customer service voice process(International BPO) is mandatory. Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Language Proficiency: Good command of English (C1 or C2 level). Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office) Candidate should be comfortable with English, Hindi plus any regional language(Punjabi, Urdu, Bengali). Ability to stay calm and solve problems in stressful situations. Team player with respect, courage, humble, integrity, attention to detail, focused minded. Please connect with Neeraj@8285244315 for further details. Perks and benefits Salary Range- Upto 4.75 LPA. Medicare Facility(free online consultation with Doc) Location : Noida Sector 135 Free pick up and drop facility will be provided within 35 Kms.