Telus Digital|| Technical Support Executive

Job Description

Role & responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Escalates appropriate technical issues to upper-level technical support when needed. Please connect with Neeraj@8285244315 for more details. Preferred candidate profile Freshers are eligible Excellent communication skills Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues. Should be comfortable working in 24*7 Working Environment B.Tech/BCA are eligible. Rotational shifts & Rotational week offs Perks and benefits Medicare Facilities. Salary : 3.2 Lpa. Both side cab facilities. Please connect with Neeraj@8285244315 for more details.