JD - Project CoordinatorRole SummaryWe are looking for a Project Coordinator to join our AI team on a permanent assignment! By applying to this position, you are aware that you will be reporting to office location in Mumbai, India.The Project Coordinator will be in charge of assisting our Project Managers in organizing our ongoing projects. Suitable candidates are self-guided, energetic and analytic problem solvers.The successful candidate should have exceptional verbal, written, and presentation skills along with an ability to work with tight deadlines.Role ResponsibilitiesPlanning and management of small projects and subprojects independently or in cooperation with other Project Managers.Ensure timely delivery as per customer quality requirements.Coordination of small projects and subprojects independently or in cooperation with other Project Managers.Client communication (intercompany and external).Vendor coordination.Track quality, effectiveness and efficiency of production.Communicate with internal resources to organize and facilitate work.Provide training and technical guidance to team members.Role RequirementsEnjoy working in a fast-paced environment and the ability to work in a multicultural global environment, with tight deadlines, multi-site teams and different projects simultaneously.12 years experience in project coordination working on multiple projects simultaneously.Project experience in AI/Data Collection or similar environment.Ability to learn new technology and tools.Excellent Excel/G-Sheet skills (advanced) is mandatory.Ability to keep projects on track while supporting project artifacts and communications.Excellent analytical and problem-solving skills.Desirable qualities: multitasking, proactive, solution-oriented, eye for detail, good with numbers.Experience dealing with customers.Drivable commute to office in Mumbai, India.

Job descriptionAbout the RoleWe are seeking a highly skilled Medical Specialists who possess a PhD/Masters to join our AI team as a Prompt Engineer. In this role, you will develop complex user prompts that incorporate pairs of mathematical skills in a non-trivial manner. Your work will contribute to cutting-edge approaches in AI data development and help illuminate the limitations of modern AI models.Key ResponsibilitiesDevelop intricate, domain-specific mathematical questions to probe AI model capabilitiesCreate content that combine multiple mathematical concepts in innovative ways. You will create and review model responses to contribute to the improvement of AI model performance in mathematical reasoning. Project DetailsDuration: Feb 2025 - May 2025 Work Schedule: 3-4 hours per day in a freelance capacity. Location: Remote India ResidentsMandatory: As part of your application you must have your CV and relevant qualifications uploaded in your application as it will impact your ability to undertake work with us if not provided.Payment rateThe payment rate is in USD. If you are a holder of a PhD Degree USD 30If you hold a Master Degree USD 20This is an Independent Contractor opportunity.Payments will be issued through our TELUS Digital AI Community Platform.Qualification pathRequirementsPhD or Master's Degree in General Medicine or a related fieldExcellent analytical and problem-solving skillsAbility to think creatively and develop challenging mathematical scenariosFamiliarity with AI and machine learning concepts (preferred)Strong written communication skills in EnglishDesktop or Laptop Stable Internet Connection for the duration of the task

POSITION SUMMARY : The Team Leader will be responsible for overseeing and managing the entire project process, ensuring its successful completion, client satisfaction, and alignment with company financial goals. The role involves leading and supporting the project team, providing direction and guidance to ensure optimal performance and successful outcomes. This includes coordinating local and remote teams, managing subcontractors, maintaining client communication, and overseeing overall project planning. Depending on the projects needs, the Team Leader may also take on key project coordination responsibilities to ensure smooth operations and delivery. Responsibilities: 1. Lead and coordinate small to medium-sized projects, ensuring goals, timelines, and client requirements are met. 2. Manage and oversee a team of 8-10 Project Coordinators, providing guidance, support, and training to ensure smooth project execution. 3. Manage vendor relationships, ensuring timely delivery, quality, and resolution of issues. 4. Provide ongoing support to the project team, addressing challenges, providing feedback, and fostering collaboration. 5. Handle project administration, including timesheet management, system updates, and resource tracking. 6. Generate project status reports, metrics, and financial forecasts. 7. Oversee project processes to ensure efficient execution, address inefficiencies, and maintain resources. 8. Contribute to process improvements and documentation creation to ensure consistency. 9. Perform additional tasks as needed, ensuring alignment with company policies and objectives. 10. This position is work from the office. This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent. Eligibility Criteria: Bachelor’s Degree OR equivalent. Knowledge in data management/project management. Knowledge in troubleshooting technical issues or process bottlenecks in an operational environment. Strong analysis, problem-solving, and organisational skills. Proficient in G Suite, Google Sheets, Excel (including the online version) and advanced data analysis and reporting using queries and formulas. Proven leadership, communication, and people management skills. Strong stakeholder management, adaptability, and conflict resolution skills to navigate and address challenges effectively Excellent Communication Skills in English (Written, Verbal). Minimum of Two years of supervisory or managerial experience overseeing a team. Experience in managing transcription-based projects (e.g., legal, medical, or general transcription) would be an advantage.

Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions Hiring For International Customer Service + Upselling (Inbound Voice Process) Looking for people with good sales experience in International BPO.Performing inbound calling with best customer service experience to new and existing wireline residential customers offeringtelecommunications products and services.Building customer relationships by uncovering their stories, getting to know their needs andrecommending product selections they feel good aboutSolution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.Simultaneously navigating through multiple systems and tools while interacting with customers.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices. Contact Antara@7042566314 Desired Candidate ProfileQualification : 10 + 2, Any GraduateGraduate Freshers with good English communication skills interested in starting their career in international sales.Both graduate freshers and Experienced (into BPO sales) can apply.Excellent communication in English.Comfortable with graveyard shifts.Perks and BenefitsShift Timing- Fixed Night ShiftSalary Range- upto 36,000 in-handWorking Model : 5 days (work from Office) Rotational Shifts + 2 Consecutive week OffLocation : Noida Sector-135Free pick up and drop facility will be provided within 35 Kms range. For more information, please WhatsApp your CV @7042566314 Or Mail - antra.rawat@telusinternational.com

Role OverviewWe are looking for customer service specialists to manage customer queries and conversations.It will be your job to quickly figure out what customers need and answer their questions in an effective and efficient manner.Providing high quality and accurate resolutions to Customers under stipulated policies and procedures, by offering support and answering inquiries via Chat and Email. As well as learn more about products and services on behalf of the brands you work with.If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you!Contact Antara@7042566314 Role and Responsibilities Provide Customer service.Answer incoming Chats and Email.Contact Customers, vendors, partners, or any other party when required.Listen to and identify the root cause of a case, interact with the Customer on Chat and/or Email, and resolve the problem accordingly.Meet established individual and team performance targets, which include Customer service, productivity, quality standards, and any other thebusiness deems necessary.Maintain adequate proficiency in Products and platforms supported.Read and ensure understanding of new or actualized policies, procedures, and Products.Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends. Desired Candidate Profile Only Graduate experienced with minimum 1 year experience into International Chat Support Should possess excellent verbal and written communicationStrong command of grammar and syntaxWork location : TELUS International, Candor TechSpace, Sector 135, NoidaCandidates should be okay with the work from office roleShould be comfortable with night shiftsRotational shifts & Rotational week offs.Perks and Benefits1. Annual Package would be in the range of 3.4 LPA.2. Free Cab Facilities (both sides)3. Medicare Facility(Free online consultation with Doc).4. Variables based on performance.For more information, please WhatsApp your CV @7042566314 Or Mail - antra.rawat@telusinternational.com

Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.Hiring For International Technical Support1. Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data.2. When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge.3. Performs callbacks/return calls to customers when initial calls are received during systemdowntimes. Ensures that the necessary customer care/inbound sales process and proceduresare carried out in call backs.4. Takes the initiative to be updated with the latest account information from the client by reading e-mail updates sent and attending recurrent training sessions. Ensures one's own understanding of account / program updates and applies this in daily work.5. Maintains ownership and accountability for one's own performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seeks out increased work activities that intend to hone skills, competencies and work behaviors and prepares oneself for higher responsibilities. Required Candidate profileFreshers candidate with B.Tech/BCA degree with good communication skillsWork Experience: 1 Year experience in ISP Troubleshooting (International BPO and Telecom sector Only)Excellent communication in English.Comfortable with graveyard shifts.Perks and Benefits Shift Timing- Fixed Night Shift Salary Range- up to 38,000 in-hand Working Model : 5 days (work from Office) Rotational Shifts + 2 Consecutive week Off Location : Noida Sector-135 (free pick up and drop facility will be provided within 35 Kms range.) Interested candidates can share their updated resume with:antra.rawat@telusinternational.com (7042566314)

Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.Hiring for International Banking Process- Voice Customer Service RoleLooking for people with minimum one year relevant experience in International Voice process Key Responsibilities:Provide voice support for international transactions and paymentsAssist with KYC, fraud-related issues, and technical troubleshootingResolve customer queries in a timely and professional mannerMaintain compliance with security and data privacy regulations Desired Candidate Profile1-4 years of customer service experience - VoiceShould possess excellent verbal and written communicationStrong command of grammar and syntaxWork location : TELUS International, Candor TechSpace, Sector 135, NoidaCandidates should be okay with the work from office roleShould be comfortable with night shiftsEnjoys a flexible working schedule Perks and BenefitsWorking Model : 5 days (work from Office) Rotational Shifts + 2 Consecutive week OffLocation : Noida Sector-135Free pick up and drop facility will be provided within 35 Kms rangeMedicare Facility(Free online consultation with Doc) For more information, please connect with : antra.rawat@telusinternational.com (7042566314)

Who is TELUS?We're a high-performing team of individuals who collectively make TELUS one of the leadingtelecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.Contact Antara @ 7042566314Roles and ResponsibilitiesHiring For International Outbound Sales (Voice Process)Looking for people with good sales experience in International BPO. Performing outbound calling to new and existing wireline residential customers offeringtelecommunications products and services.Experience into collections process and B2B sales will be preferred. Building customer relationships by uncovering their stories, getting to know their needs andrecommending product selections they feel good about Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending. Simultaneously navigating through multiple systems and tools while interacting with customers. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices.Desired Candidate Profile Qualification : 10 + 2, Any Graduate Work Experience : Minimum 1 Year experience in Collections/B2B sales (International BPO Only) Excellent communication in English.Perks and Benefits Salary Range- upto 35,000 in-hand + good incentives Variables based on performance Medicare Facility(Free online consultation with Doc) Working Model : 24*7 (work from Office) Location : Noida Sector-135 Free pick up and drop facility will be provided within 35 Kms range.For more information, please connect with Antara@7042566314 or share the CV overantra.rawat@telusinternational.com or whatsapp @7042566314

Role & responsibilitiesHiring For International Outbound Sales (Voice Process)Looking for people with good sales experience in International BPOPerforming outbound calling to new and existing wireline residential customers offering telecommunications products and services.Building customer relationships by uncovering their stories, getting to know their needs andrecommending product selections they feel good aboutSolution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.Simultaneously navigating through multiple systems and tools while interacting with customers.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.For further procedure please share your CV @9266453700 / sudiksha.kumari01@telusinternational.comPreferred candidate profileQualification : 10 + 2, Any GraduateWork Experience : Minimum 1 Year experience in Outbound sales/Cross Selling, Inbound Sales, International Debt Collections (International BPO Only)Excellent communication in EnglishPerks and benefitsMedicare Facilities.Salary up to 4.75 LPA.Both side cab facilities.

Responsibilities:- Should be handling multiple chats 2-3 at the same timeAnswer a wide range of inquiries and solve a wide range of customer service issues and problems.Role & responsibilitiesProcess transactions involving large sums of money and ensure accuracy.Answer a wide range of inquiries and solve a wide range of customer service issues and problems.This job has a highly regimented schedule and requires a full day of assisting customers on the phone.Strong customer service skills including diplomacy and the art of diffusing tense situations are required.Processing customers orders and ensuring its accuracy and completion. Please connect with Neeraj@8285244315 for more details. Preferred Candidate Profile:-0.6-3 years of experience in International Chat Support experience.Excellent communication skillsGraduation is mandatory.Rotational shifts & Rotational week offs.Exclusions: Freshers not eligible.Please connect with Neeraj@8285244315 for more details. Perks and benefitsMedicare Facilities.Salary ranges from 2.95 to 3.45 LPA.Both side cab facilities.

Lead effective requirement elicitation sessions by ensuring all required stakeholders participate and escalate if needed.Specify inputs and formatting outputs to meet users needs.The ability to write requirements that are clear, concise, testable and can be interpreted by development teams.Analyze business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems.Provide technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.Be an active project participant by offering feedback, guidance, and assistance to help meet project delivery dates.Ability to effectively communicate with all project stakeholders representing all levels of the organization.Basic understanding of data bases and web services.Basic understanding of Network structure and elements, system architecture.Ability to create a business process model (diagram) representing current and future processes.MS Visio or similar tool experience is needed.

Job Description:The Reporting Analyst currently serves under the direction of an Analytics and Reporting Lead. They are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. They have excellent analytical and technical skills, in addition to a keen ability to determine specifications and standards for business reporting and maintaining data integrity. Reporting Analyst key responsibilities involve data extraction & maintenance, analysis and transformation. Given that they receive various requests from Operations and Account Support Functions (WFM,CE, Coaching), it's a must to have strong task prioritization skills in addition to good statistical and critical thinking skills.The Reporting Analyst must be a compelling Data Storyteller. Data storytelling is a structured approach for communicating data insights, and it involves a combination of three key elements: data, visuals, and narrative. Weekly Reports must contain Prescriptive Actions that the Operation Team can implement to help drive improvement in operation performanceMain Responsibilities: Reporting analysts gather and maintain a wide array of data-related business processes and reportingThis involves both entering information into existing databases and creating new processes and programs to accurately input and store critical dataThey also work with data structures and metadata to ensure consistency, security, and accessibilityReporting Analysts take an active role in data analysis and interpretationThey assemble, analyze and evaluate internal operational data, demonstrating ability to determine trendsIncludes the comparison of data across different sources and definitionsReporting analysts frequently need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for business leadersPrepare necessary data, documents and reports needed for upper management and executives, on a weekly, monthly, quarterly or yearly basisReports can be created in any Telus allowed tools like Google Suite, Excel or SisenseReporting analysts frequently need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for business leadersReporting analysts frequently work across business lines, conferring with managers and executives to gather requirements and specifications while developing enhanced data and reporting toolsWork directly with team leaders to gain a better sense of the current shortcomings in reporting technology and devise solutions to enhance reporting and data managementTo ensure data accuracy and efficiency, the reporting analyst conducts routine audits of data sources or storage, conducting many tests and analyzing the results before devising new solutions or finding ways to enhance data management solutionsQualifications: Min 3 to 6 Years of Overall experienceExcellent Verbal, Written and Presentation Communication SkillsDemonstrated analytical and problem-solving experienceDemonstrated strong organizational, time management, prioritization and coordination skillsAbility to self initiate follow up, work independently and adhere to deadlinesAbility to build strong stakeholder relationships and foster ownership, innovation and collaboration within a teamKnowledge:Oral and written comprehensionAppropriate use of languageExpert knowledge of Microsoft Excel with ability to create charts, graphs, pivot tables, and complex formulas - RequiredProficiency with Google Docs applications and the ability to learn to navigate new tools and dashboardsProficiency in Tableau would be a distinct advantageAdvanced knowledge of MS Office applications and Google SheetsMicrosoft Power BI - Desirable

Role & responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.Walks customers through common phone hardware and software configurations to maximize service functionality.Provides solutions and resolution resources for customer repair problems.Interfaces with customers over the phone providing status updates and ensuring service has been restored.Escalates appropriate technical issues to upper-level technical support when needed.Please connect with Neeraj@8285244315 for more details.Preferred candidate profile Freshers are eligibleExcellent communication skills Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.Should be comfortable working in 24*7 Working EnvironmentB.Tech/BCA are eligible.Rotational shifts & Rotational week offs Perks and benefits Medicare Facilities.Salary : 3.2 Lpa.Both side cab facilities. Please connect with Neeraj@8285244315 for more details.

Role & responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer serviceDiagnoses and resolves basic network and modem functionality issues, including landline troubleshootingWalks customers through common phone hardware and software configurations to maximize service functionalityProvides solutions and resolution resources for customer repair problemsInterfaces with customers over the phone providing status updates and ensuring service has been restoredEscalates appropriate technical issues to upper-level technical support when neededPreferred candidate profile 0-5 years of experience in International Technical Support (Voice) .Excellent communication skillsHave worked on ISP, Internet & WiFi Related, Router & Modem Connectivity IssuesShould be comfortable working in 24*7 Working EnvironmentGraduation not requiredRotational shifts & Rotational week offsExclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.Perks and benefits Salary ranges from 3.2 LPA to 4.99 LPA.Medicare FacilitiesBoth side cab facilities.

We are seeking a highly skilled and motivated DevOps Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Application provisioning, troubleshooting, code deployment, monitoring tool (Splunk) and automation such as Python or Shell scripting along with experience in Java-based application deployment and optimization.Key Responsibilities:Collaborate with development teams to streamline the development and deployment of Java-based applications.Setting up the alerts for Java application issues. Monitor system performance and availability, ensuring reliability, scalability, and security.Automate routine tasks and optimize processes to improve efficiency.Build and maintain CI/CD pipelines to ensure fast, safe, and reliable code deployment.Work closely with cross-functional teams to enhance the development lifecycle, from code to deployment.Troubleshoot and resolve issues in development, test, and production environments.Ensure security best practices across the infrastructure and during application deployment.Requirements:Bachelors degree in Computer Science, Engineering, or a related field, or equivalent work experience.Experience with development and deployment of Java-based applications.Experience with monitoring and logging tools like Splunk.Good experience on deployment tools (ARA / Harness/ Jenkins).Good experience in Python or shell scripting. Hands-on experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or Travis CI.Expertise in containerization and orchestration tools like Docker and Kubernetes.Experience with Terraform, CloudFormation, or Ansible.Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment.

Job descriptionRole & responsibilitiesWorks with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.Walks customers through common phone hardware and software configurations to maximize service functionality.Provides solutions and resolution resources for customer repair problems.Interfaces with customers over the phone providing status updates and ensuring service has been restored.Escalates appropriate technical issues to upper-level technical support when needed.Contact Sudiksha@9266453700Preferred candidate profileExcellent communication skillsNeed to have basic worked of ISP, Internet & WiFi Related, Router & Modem Connectivity IssuesShould be comfortable working in 24*7 Working EnvironmentGraduation is mandatory(B.Tech, BCA, MCA can apply)Rotational shifts & Rotational week offs.Perks and benefitsMedicare Facilities.Salary up to 3.2 LPA(fresher).Both side cab facilities.

Job Type- FreelanceJob Title: PhD Expert - BiologyLocation: India - RemoteAre you ready to use your domain knowledge to advance AI? Join us as a PhD Data Partner and work remotely with flexible hours. We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions. The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field.TELUS Digital AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localise content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands.Key Responsibilities:Develop complex, original question-and-answer pairs based on advanced topics in your area of expertise.Ensure questions involve multi-step problem-solving and critical thinking.Provide detailed, clear solutions that meet high academic standards.Collaborate with cross-functional teams to refine and enhance content.Basic Requirements:A completed PhD (or local equivalent) in Maths is essentialStrong proficiency in English writing with excellent grammar, clarity, and the ability to explain complex concepts conciselyAssessment:In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position.Payment:Payments will be issued through our TELUS Digital AI Community PlatformTo move forward, you will need to complete the following steps:Pre-Screening Questions: Please answer these questions and upload your latest copy of your resume.Assignment: https://www.telusinternational.ai/cmp/contributor/jobs/available/125862

Role & responsibilities AI Data Solutions: Shaping the Future of AIFor nearly two decades, TELUS Digital AI Data Solutions has been a global leader in providing premium data services for the ever-evolving AI ecosystem. From machine learning to computer vision and Generative AI (GenAI), we empower the next generation of AI-powered experiences with high-quality data and human intelligence to test, train, and improve AI models.Backed by a community of over one million contributors and proprietary AI-driven tools, we deliver solutions designed to cover the training data needs of every project. From custom data collection to advanced data annotation and fine-tuning, our purpose-built tools deliver multimodal data for AI training projects of any complexity from experimental pilots to ambitious large-scale programs. Examples include empowering GenAI models with human-aligned datasets and fine-tuning data across 20+ domains and 100+ languages, enabling autonomous driving, and advancing extended reality applications with industry-leading data labeling.Join us to be part of an innovative team shaping the future of AI and driving digital transformation to new heights! Designing, deploying, and maintaining cloud infrastructure.Monitoring cloud resources for performance and cost optimization.Troubleshooting and resolving cloud-related issues.Develop, implement, and maintain configuration of underlying cloud services, including but not limited to AWS, Cloudfront, S3, SNS, and SQS.Administer existing and deploy new AWS EC2 instances, and related infrastructure.Data Transfer Techniques within AWS accounts, regions or from other cloud platforms.Analyze security threats and applicability to customer environmentsTriage and resolve technical and user issuesCollaborating with cross-functional teams to implement cloud solutions.Ensuring compliance with security and data protection policies.Proficiency in cloud platforms such as AWS, Microsoft Azure, or Google Cloud.Scripting and automation skills (e.g., Python, PowerShell).Strong problem-solving abilities.Excellent communication and teamwork skills.A commitment to continuous learning and adaptability.Looking candidate for Product industry only.

Role & responsibilities:-Performing inbound calls from wire transfer customers and agents.Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.Answer a wide range of inquiries and solve a wide range of customer service issues and problems.This job has a highly regimented schedule and requires a full day of assisting customers on the phone.Strong customer service skills including diplomacy and the art of diffusing tense situations are required.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.Show good oral and written skills for call escalation via call sheet completion or call escalation.Please connect with Neeraj@8285244315 for further details.Preferred candidate profile:-Educational Qualification: Any Graduate.Work Experience : Minimum 1 Year of experience in customer service voice process(International BPO) is mandatory.Excellent communication in English.Should be comfortable in night shifts and rotational week offs. Language Proficiency: Good command of English (C1 or C2 level). Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.Working Model : 24*7 (work from Office)Candidate should be comfortable with English, Hindi plus any regional language(Punjabi, Urdu, Bengali).Ability to stay calm and solve problems in stressful situations.Team player with respect, courage, humble, integrity, attention to detail, focused minded. Please connect with Neeraj@8285244315 for further details.Perks and benefitsSalary Range- Upto 4.75 LPA.Medicare Facility(free online consultation with Doc)Location : Noida Sector 135Free pick up and drop facility will be provided within 35 Kms.

We are looking for SDET - II who can ensure the quality of our product through manual andautomation testing. His/ her main responsibility is to ensure high-quality products throughhis/ her software testing. He/she should have strong analytical and problem-solving skills, anunderstanding of software development and testing processes, excellent communicationskills, and an eye for detail. If you are also competent in executing test cases and arepassionate about quality, wed like to meet you. Ultimately, you will ensure that our products,applications, and systems work efficiently.Responsibilities: Develop and maintain automated test scripts for Web and API automation using Cypressand Playwright with TypeScript/JavaScript. Implement and enhance test suites using Selenium and RestAssured with Java. Build and execute automated mobile tests using Appium for both iOS andAndroid platforms. Database testing using SQL & NoSQL likeMongoDB/PostgreSQL. Design and create robust automation frameworks from scratch, ensuring modularity,reusability, andscalability across modules/teams. Integrate test automation into the CI/CD pipeline. Participate in code reviews, providing feedback on the quality and testability of code. Mentor and Provide technical guidance to junior team members and ensure best practicesare followed in test automation. Collaborate with cross-functional teams in an Agile environment, fromrequirement analysis to deployment.Requirements: Experience: 3-5 years in test automation with hands-on expertise inCypress/Playwright, Selenium, Appium Frameworks: Proven track record in designing and implementing custom testautomation frameworks. Languages: Proficient in TypeScript/JavaScript and Java. Mobile Automation: Experience with Appium for iOS and Android automation. API Testing: Proficient in API testing using tools like Rest Assured etc. Databases: Experience in working with MongoDB and PostgreSQL for databasetesting and validation. CI/CD: Proficiency with Jenkins and integrating automated tests into CI/CD pipelines for continuous testing and deployment.Nice to have: Hands-on experience in JMeter, Grafana. Familiar with AWS, Kubernetes, Docker, Spring Boot, JavaScript, Node.js etc. Experience in enabling in-sprint automation for functional and non-functional testing.

Experience: 5-8 years in technical program management.Responsibilities:Lead and manage multiple complex programs with high visibility.Drive alignment across engineering, product, and business teams.Establish and enforce best practices in program management.Mentor and guide junior TPMs and other team members.Influence and drive engineering and business decisions.Own key strategic initiatives and ensure alignment with business goals.Skills:Expertise in program management and technical acumen.Strong leadership and mentorship abilities.Ability to influence without authority.Excellent negotiation and conflict resolution skills.Deep understanding of business and technical trade-offs.

Role & responsibilities Primary Skill- Java & SeleniumDesign and execute automated test scripts using industry-standard test automation tools and frameworks. Monitor and analyse test results, report and track software defects, and work closely with development teams to ensure timely resolution. Identify opportunities for test automation process improvement and contribute to the enhancement of our testing methodologies and best practices. Updating the latest code on Bit Bucket repository. Involved in to test on different browsers like Chrome, IE, Firefox, Edge and Safari. Analysis the results and share the report with the client Testing Framework Tools: Selenium/Java Repository Management: GIT Working knowledge of SOAP UI and XML Quality Control Tool: ALM Octane Good knowledge of Database and SQL queries Analytical skills & ability to keep picture in mind Ability to write Automation Tests scripts Expand the role and scope of mobile device testing to include user acceptance testing

Telus International is hiring for Noida and Gurugram locations for Voice, Non Voice and Chat process.Best salary with best incentives.Required Candidate profileAny graduate/ non graduate, experienced or fresher can join.Perks and benefitsBest salary and Unlimited incentives

Job descriptionTitle: Data Partner - Electronics - AsiaLocation: Asia - RemoteAre you ready to use your domain knowledge to advance AI? Join us as a Data Partner and work remotely with flexible hours. We are seeking highly knowledgeable Subject Matter Expert to design advanced, domain-specific questions and solutions. The role involves creating challenging problem sets that test deep reasoning and expertise in the assigned field.TELUS Digital AI CommunityOur global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the worlds largest brands.Key Responsibilities:Develop complex, original question-and-answer pairs based on advanced topics in your area of expertise.Ensure questions involve multi-step problem-solving and critical thinking.Provide detailed, clear solutions that meet high academic standards.Collaborate with cross-functional teams to refine and enhance content.Qualification pathBasic Requirements:A completed master's degree, bachelor's degree, associate's degree or anything equivalent in Electronics is essentialStrong proficiency in English writing with excellent grammar, clarity, and the ability to explain complex concepts conciselyAssessment:In order to be hired into the program, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.Payment:Currently, pay rates for experts range from $8 - $12 USD per hourRates vary based on expertise, skills assessment, location, project need, and other factors. For example, higher rates may be offered to PhDs. Please review the payment terms for each project.

Job descriptionAbout the RoleWe are seeking a highly skilled Medical Specialists who possess a PhD/Masters to join our AI team as a Prompt Engineer. In this role, you will develop complex user prompts that incorporate pairs of mathematical skills in a non-trivial manner. Your work will contribute to cutting-edge approaches in AI data development and help illuminate the limitations of modern AI models.Key ResponsibilitiesDevelop intricate, domain-specific mathematical questions to probe AI model capabilitiesCreate content that combine multiple mathematical concepts in innovative ways. You will create and review model responses to contribute to the improvement of AI model performance in mathematical reasoning. Project DetailsDuration: Feb 2025 - May 2025 Work Schedule: 3-4 hours per day in a freelance capacity. Location: Remote India ResidentsMandatory: As part of your application you must have your CV and relevant qualifications uploaded in your application as it will impact your ability to undertake work with us if not provided.Payment rateThe payment rate is in USD. If you are a holder of a PhD Degree USD 30If you hold a Master Degree USD 20This is an Independent Contractor opportunity.Payments will be issued through our TELUS Digital AI Community Platform.Qualification pathRequirementsPhD or Master's Degree in General Medicine or a related fieldExcellent analytical and problem-solving skills

Role OverviewWe are looking for customer service specialists to manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space.It will be your job to quickly figure out what customers need and answer questions to help them complete purchases.as well as learn more about products and services on behalf of the brands you work with.If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you!Contact Antara@7042566314Roles and ResponsibilitiesAnalyze and solve customer queries through calls.Help customers by resolving their issues with high quality conversations.Improve the customer's experience with the client services by ensuring that the customer's issues are attended promptly and all their concerns are resolved immediately.Exceed expectations on conversation quality, timeliness of responses and overall customer experience.Ensure that all the company policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.Assist customers with urgent needs and guide them to the best solutions based on their preferences and requestsProvide splendid customer services to customers in a friendly and courteous manner at all times.Have sufficient knowledge about the products and services and respond to all inquiries accordingly.Build out customer knowledge bases to speed up and improve future repliesThink creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.Desired Candidate ProfileGraduate Freshers can applyShould possess excellent verbal and written communicationStrong command of grammar and syntaxWork location : TELUS International, Candor TechSpace, Sector 135, NoidaCandidates should be okay with the work from office roleShould be comfortable with night shiftsEnjoys a flexible working schedulePerks and Benefits1. Annual Package would be in the range of 3.20 - 3.45 LPA.2. Free Cab Facilities (both sides)3. Medicare Facility(Free online consultation with Doc).4. Variables based on performance.For more information, please WhatsApp your CV @7042566314 Or Mail - antra.rawat@telusinternational.com

Role & responsibilities This will be a back office, non customer facing role handling fall out from orders Will require limited order entry, disconnect orders Take ownership of technical issues caused by order/ install fallout Triage incoming requests and spot trends in customer issues to flag for other teams or supportorganizations Must be able to troubleshoot fallout issues with orders or service to assist with issue resolution Preferred candidate profile English proficiency of B1/B2 mix 0-2 years of experience Passion for customer support, solving problems for customers, and about the role it plays inmaking a customer-centric team successful. Experience in communications or technology delivery and implementation desired Employee should have top marks for customer support and compassion in previous reviewsPreferred Qualifications: 1+ years of progressive experience supporting customers in a sales, care, repair, assign, dispatch,Perks and benefitsMedicare Facilities.Salary upto 2.95 - 3.2 LPA Both side cab facilities.

Job Description:Role: Major Incident AdministratorWork Location: Gift City, GandhinagarWorking Mode: 5 days Work from officeShift Timings: 24*7 Flexible hours (Including Night Shift)Job Description:Position Summary:As a Major Incident Administrator you manage and coordinate the response/resolution of major incidents that have impact on the business with the purpose of restoring normal service operations as quickly as possible.Works closely with senior management, IT teams, and other stakeholders to ensure that incidents are resolved quickly and effectively, minimizing business impact.Triage and prioritize Major Incidents, coordinate response teams and resources, track progress and communicate status to stakeholders. Conduct post incident reviews, and documentation of Incidents.Key responsibilitiesIdentify and log major incidents based on severity and impact on business operationsNotify relevant stakeholders of the major incident, establishing and maintaining effective communication channels to keep all parties informed about the incident status, progress and resolution effortsConduct initial analysis of the root cause and impact of the incident, gathering relevant data/ information to support incident investigation and resolutionDevelop and execute a resolution plan for the major incident, considering technical, organizational, and business aspectsCoordinate the resolution efforts across multiple technical teamsEscalate the issue promptly to higher levels as needed for resolutionMaintain accurate and up-to-date documentation related to the major incident (incident log, resolution, and post-incident report)Conduct a post-incident review to analyze the handling of the major incident, identifying areas for improvement, implements corrective actionsFunctional competenciesStrong understanding of IT systems, infrastructure and applicationsFamiliarity with relevant technologies and tools used in incident managementFamiliarity with ITIL framework and incident management best practicesStrong stakeholder management skills to guide and coordinate technical and non-technical stakeholdersAbility to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information Ability to adapt to changing circumstances and remain calm under pressureQualifications4-5 years of experience in IT operations and incident managementBachelors degree in Information Technology, Computer Science or related fieldITIL or other relevant IT Service Management certifications are desirableB1/ B2 oral and written English

Role & responsibilitiesHiring For International Outbound Sales (Voice Process)Looking for people with good sales experience in International BPOPerforming outbound calling to new and existing wireline residential customers offering telecommunications products and services.Building customer relationships by uncovering their stories, getting to know their needs andrecommending product selections they feel good aboutSolution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.Simultaneously navigating through multiple systems and tools while interacting with customers.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.For further procedure please share your CV @9266453700 / sudiksha.kumari01@telusinternational.comPreferred candidate profileQualification : 10 + 2, Any GraduateWork Experience : Minimum 1 Year experience in Outbound sales/Cross Selling, Inbound Sales, International Debt Collections (International BPO Only)Excellent communication in EnglishPerks and benefitsMedicare Facilities.Salary up to 4.75 LPA.Both side cab facilities.

Role & responsibilities : Should be handling multiple chats 2-3 at the same time. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers. Strong customer service skills including diplomacy and the art of diffusing tense situations are required. Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices.Show good oral and written skills for call escalation via call sheet completion or call escalation.Contact Sudiksha@9266453700Preferred candidate profile : Educational Qualification: Any management Graduate. Work Experience: Minimum 1 year of experience in customer service in financial /banking non voice process (International BPO Only). Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity. Working Model : 24*7 (work from Office).Perks and benefits : Salary Range : Up to 3.45 LPA. Medicare Facility (free online consultation with Doc). Location : Noida Sector 135. Free pick up and drop facility will be provided within 35 Kms

Role & responsibilities1. Analyze and solve customer queries through calls.2. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.6. Provide splendid customer services to customers in a friendly and courteous manner at all times.7. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.8. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.Please connect with Neeraj@8285244315 for more details.Preferred candidate profile1. Should possess excellent verbal and written communication skills.2. Should be customer oriented and team3. Freshers/Experienced can apply(0-3 yrs).4. Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)5 Candidates should be okay with the Work from Office role.6. Should be comfortable with night shifts.7. UG/Graduate/PG can apply(UG fresher not eligible).Please connect with Neeraj@8285244315 for more details.Perks and benefits1. Annual Package would be 3.5 LPA-4.2 LPA.2. Cab Facilities.3. Medicare Facility(free online consultation with Doc)

Role & ResponsibilitiesWorks with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.Walks customers through common phone hardware and software configurations to maximize service functionality.Provides solutions and resolution resources for customer repair problems.Interfaces with customers over the phone providing status updates and ensuring service has been restored.Schedules a technician dispatch for on-site service calls when necessary.Escalates appropriate technical issues to upper-level technical support when needed.Preferred Candidate ProfileEducational Qualification :Any Graduate, Post Graduate can applyExcellent communication in English.Comfortable working with 24*7 EnvironmentJob Location - Sector 135 Noida (Work from Office)Perks and BenefitsSalary: Upto 3.75 LPABoth side cab facilities (Upto 35 kms from office location)Medical InsuranceLife InsuranceInterview ProcessHR RoundOnline AssessmentOperations RoundInterested candidates can share their resumes over Mail or Whatsapp :-Email : Ujala.lnu@telusinternational.comPhone : 9971467538

Role & Responsibilities Performing Inbound calling to new and existing wireline/wireless residential customers offering telecommunications products and services.Building customer relationships by uncovering their stories, getting to know their needs andrecommending product selections they feel good about.Solution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.Simultaneously navigating through multiple systems and tools while interacting with customers.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.Please connect with Neeraj@8285244315 for further details.Required Candidate Profile:- Qualification : UG/Graduate/PG can applyCandidate with 1-5 yr of experience in customer service(upselling) is required.Excellent communication in English.Should be comfortable in night shifts and rotational week offs.Candidate should be comfortable in customer service and cross selling environment.Please connect with Neeraj@8285244315 for further details.Perks and Benefits Salary Range- 3.2 LPA to 4.75 LPA + Variables based on performanceMedicare Facility(free online consultation with Doc)Working Model : 24*7 (work from Office)Location : Noida Sector 135Free pick up and drop facility will be provided within 35 Kms range.

Role & responsibilities :Performing inbound calls/Chats from wire transfer customers and agents. Take 50-150 calls/chats per day and process transactions totaling tens of thousands of dollars everyday. Answer a wide range of inquiries and solve a wide range of customer service issues and problems. This job has a highly regimented schedule and requires a full day of assisting customers on the phone. Strong customer service skills including diplomacy and the art of diffusing tense situations are required.Processing customers orders and ensuring its accuracy and completion. Participating in continuous training sessions and sharing best practices. Show good oral and written skills for call escalation via call sheet completion or call escalation Contact Sudiksha@9266453700Preferred candidate profile : Any Graduate (B.BA/B.COM/B.CA)Excellent communication in English.Should be comfortable in night shifts and rotational week offs. Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.Working Model : 24*7 (work from Office)Perks and benefits : Salary Range : Up to 2.95 LPA. Medicare Facility (free online consultation with Doc). Free pick up and drop facility will be provided within 35 Kms Profile: Customer support (Chat/Voice)Graduation: Any Graduates Work Location: NoidaVenue: TELUS Digital, UG Floor, Tower 6, Candor TechSpace, Noida Sector 135

Role & responsibilitiesPerforming inbound calls from wire transfer customers and agents.Take 50-150 inbound calls per day from the customers.Answer a wide range of inquiries and solve a wide range of customer service issues and problems.This job has a highly regimented schedule and requires a full day of assisting customers on the phone.Strong customer service skills including diplomacy and the art of diffusing tense situations are required.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.Show good oral and written skills for call escalation via call sheet completion or call escalation.Preferred candidate profileEducational Qualification: Any GraduateExperience: 0 to 5yrsExcellent Written & communication in English.Should be comfortable in night shifts and rotational week offs.Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.Working Model : 24*7 (work from Office)Work Location: Sector 135 NoidaPerks and benefitsSalary Range- UPTO 3.5 LPA - 4 LPA.Free pick up and drop facility will be provided within 35 KmsMedical InsuranceLife InsuranceInterview ProcessHR RoundOnline AssessmentOperations Round

Role : - Any Engineering Graduate- Excellent Communication Skills- Basic Excel skills- Comfortable working in Night Shifts- Working Mode: 5 Days/Week Interview Date and Time:02-April-202512 PM to 5 PM Contact Person:Mukesh Dholakiya 92890 08794

Job Location :- Noida Sector 135Walk in Date - 5th April 2025Walk-in Time - 11.00 AM- 4 PM ISTWalk-in Venue - Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sec 135, Uttar PradeshRole & responsibilitiesPerforming inbound or outbound calling with best customer service experience to new and existing wireline residential customers offering telecommunications products and services.Building customer relationships by uncovering their stories, getting to know their needs and recommending product selections they feel good aboutSolution based selling approach overcoming customer objections by listening, understanding, probing, and recommending.Simultaneously navigating through multiple systems and tools while interacting with customers.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.Preferred candidate profileEducational Qualification : 10 + 2, Any management Graduate, Post GraduateWork Experience: 0 to 5 yrs ( Minimum 1 Year experience in International Inbound sales/Cross Sales/Outbound Sales (International BPO Only) for experienced candidates is required)Excellent communication in English.Comfortable with graveyard shifts.Perks and benefitsSalary: 3.20 4.75 LPA.Medicare BenefitsBoth side cab facilities.

Role & responsibilitiesPerforming inbound calls from wire transfer customers and agents.Take 50-150 inbound calls per day from the customers.Answer a wide range of inquiries and solve a wide range of customer service issues and problems.This job has a highly regimented schedule and requires a full day of assisting customers on the phone.Strong customer service skills including diplomacy and the art of diffusing tense situations are required.Processing customers orders and ensuring its accuracy and completion.Participating in continuous training sessions and sharing best practices.Show good oral and written skills for call escalation via call sheet completion or call escalation.Preferred candidate profileEducational Qualification: Any GraduateExperience: 0 to 5yrsExcellent Written & communication in English.Should be comfortable in night shifts and rotational week offs.Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.Working Model : 24*7 (work from Office)Work Location: Sector 135 NoidaPerks and benefitsSalary Range- Upto3.5 LPA - 4.5 LPA.Free pick up and drop facility will be provided within 35 KmsMedical InsuranceLife InsuranceInterview ProcessHR RoundOnline AssessmentOperations Round