TELUS - International Technical Support Voice Process

Job Description

Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireless, wireline, internet and Optik TVTM. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions. Hiring For International Technical Support 1. Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests. Prepares reports by accessing account database, analyzing the information contained and providing useful accurate and appropriate data. 2. When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge. 3. Performs callbacks/return calls to customers when initial calls are received during system downtimes. Ensures that the necessary customer care/inbound sales process and procedures are carried out in call backs. 4. Takes the initiative to be updated with the latest account information from the client by reading e-mail updates sent and attending recurrent training sessions. Ensures one's own understanding of account / program updates and applies this in daily work. 5. Maintains ownership and accountability for one's own performance, initiating regular interaction with the Team Leader for coaching, mentoring, and acquiring performance feedback. Seeks out increased work activities that intend to hone skills, competencies and work behaviors and prepares oneself for higher responsibilities. Required Candidate profile Freshers candidate with B.Tech/BCA degree with good communication skills Work Experience: 1 Year experience in ISP Troubleshooting (International BPO and Telecom sector Only) Excellent communication in English. Comfortable with graveyard shifts. Perks and Benefits Shift Timing- Fixed Night Shift Salary Range- up to 38,000 in-hand Working Model : 5 days (work from Office) Rotational Shifts + 2 Consecutive week Off Location : Noida Sector-135 (free pick up and drop facility will be provided within 35 Kms range.) Interested candidates can share their updated resume with: antra.rawat@telusinternational.com (7042566314)