Job Description

B.SC (Chemistry)/ Diploma in Paints / B.Tech Civil Work Experience 2 - 5 years OF Experience in Paint Industry or any relevant industry (Construction) - Required Has experience with Customer / Dealer/ Painter/ Contractor Facing role - Required Worked in RD team / Technical support team - Preferred Conducted Training programmes for painters contractors - Preferred Skilled with onsite Painting / Application - Preferred S. No Goal Key Result Area Actions / Deployment Weightage 1 Loyalty Program Enrolment Painter App Usage Coordination with Loyalty program team for enrolment adoption of digital solutions Enrolment of the painters on the Sparkle loyalty program -KYC Painter registration and activation (along with external agencies) 30% Driving Digital Adoption by enrolling , downloading driving usage of the Painter App Feedback on implementation gaps features on the app Financial Inclusion Support from Government schemes - to support painters on enrolment. 2 Community Engagement Relationship Management with Contractors/ Painters Relationship Management with 100-150 contractors/ painters in the area Community engagement programs by planning events activations. 3 Product Training Coordination with applicators and contractors for training sessions at the painter academies Product Training of painters/team etc - Database update. Evolve the Training Tracker/ Calendar and incorporating training status Contractor/ Painter Mapping Coordination with dealers contractors for billing usage of ABG products 4 Complaint Handling Technical Support Technical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams) Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites 30% 100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaints Compensation on Product failure / reworks to be approved by supervisor database maintained. Product feedback to be shared with RD. 5 Focus Product Establishment Site Sampling Implementation of new products , Business Development Concept Testing - Sampling of new products with with painter community for validation. Coordination with Marketing team for sampling NPD. 20% Planning of shop meets product meets along with supervisor with product presentations. Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell/ cross sell Audit report of the trials to be shared with the respectiveteams. 6 Reports Trackers - Monthly weekly basis Report of the potential contractors/ painters in the area along with Contractor meets conducted 20% Audit Reports shared with RD team for feedback and trends in the market Painter App usage report , Loyalty program database update Customer Complaint Tracker Training tracker - to build effective utilization of the painter academy Qualifications: Graduate