Territory Service Manager-Largest Automotive Manufacturer-PAN India

Job Description

1. Business Growth Aspects • Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. • Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. • Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. 2. Technical Aspects • Handling critical customer complaints and technical issues of the territory • Managing technical campaigns and recalls • Escalation of product feedback at Head office • Improving customer experience by implementation of SAS in workshops • Assisting dealerships in reducing system and process related inefficiencies Qualifications B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)