The incumbent would be expected to facilitate conversation between an Urdu speaker and English speaker and interpret English into Urdu and vice versa. Responsibilities:Provide real-time Urdu language interpretation for clients.Translate documents and conversations with accuracy.Assist in cross-language communication for business and legal purposes.Maintain confidentiality and cultural sensitivity in translations.Work with teams to ensure accurate and clear communication.Excellent Spoken English , Excellent Spoken UrduLocation : - Work From Home

The incumbent would be doing outbound calling for collections/DRA cert. req./ English-Telugu OR English-Tamil OR English-Kannada OR English-Malyalam requiredRelocation Benefits 4 outstation candidates -Travel Tickts, Hotel Stay,Relocation Allowance

The incumbent would be required to handle the calls of international customers in a voice based call center environment. Preferred experience - customer service in an International BPO Key Responsibilities:Customer Support:Respond promptly to customer inquiries via phone, email, chat, or in-person.Provide accurate, valid, and complete information about products or services.Problem Resolution:Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.Escalate unresolved issues to the appropriate team or manager when necessary.Order and Account Management:Assist customers with placing, modifying, or canceling orders.Manage customer accounts, including updating contact information and order details.Documentation and Reporting:Maintain detailed records of customer interactions, transactions, and feedback.Prepare reports on customer feedback and recurring issues to suggest process improvements.Customer Retention:Build sustainable relationships and trust with customers through open and engaging communication.Promote customer loyalty programs or offers to enhance retention.Team Collaboration:Work closely with internal teams (e.g., sales, operations) to resolve customer issues and enhance satisfaction.Participate in team meetings and training sessions to stay updated on product and process knowledge.Excellent English Communication skills5 Days week2 Offs / Week24 X 7 Shifts2 Way Cab Service proviedFresher & Experienced (Preferred experience - customer service in an International BPO) _