Tier 1 - Technical Support Specialist (International Clients)

Job Description

Location - Ahmedabad Shift Timings EST (5:30 PM to 2:30 AM) PST (9:00 PM to 6:00 AM) Position Pre-requisites: Fluency in English Communication (Written and Verbal both) Ready to work in Night Shift Responsibilities: Find technical resolutions on issues or queries related to unknown or new scenarios Meet cases resolution SLAs Manage relationships with clients Work with cross-functional teams as and when required Keep up to date with all eCW products and their enhancements Maintain excellent customer satisfaction level Other duties as assigned Requirements Proficient with relational databases (MySql, MsSql) Knowledge / Experience with Java or C++ (OOPs Concepts) Experience with Internet Protocols, HTTP / HTTPs Default ports for HTTP / FTP / MYSQL etc Experience with XML / XSL, Knowledge of SQL Server 2005, 2008 Experience with Web Application Server(s), Understanding of 3 -Tier / N-Tier Architecture Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols Other Skills / Abilities: Fluency in English Communication Telephone etiquette Ability to balance multiple priorities Strong analytical and problem-solving skills Ready to work in 24*7 Shifts Note : - 2025 Batch pass out should have their final Results