Job Description

Salesforce Administrator or Salesforce Admin is an operational role. Salesforce Admins solve business problems by customizing the Salesforce Platform. They build, configure, and automate technology solutions to deliver business value. Core responsibilities include supporting users, managing data, maintaining security standards, and delivering actionable analytics. Responsibilities: Serve as a primary system administrator for the Salesforce.com environment Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks Complete regular internal system audits and prepares for upgrades Manage Salesforce.com data feeds and other integrations Coordinate the evaluation, scope, and completion of new development requests. Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities Assist in training of new users, and grow the Salesforce.com skill set across the organization Effectively act as the liaison between our users, vendors, and the application development teams Work independently with members of the user community to define and document development requirements. The candidate must be eager to learn multiple admins and other CRMs as well. Requirements: Must demonstrate exceptional verbal and written communication skills Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate the ability to communicate effectively at all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.