Job Description

Senior Manager Training Travel domain Key Responsibilities Strategic Leadership Develop and implement advanced AI-powered training programs. Align training strategies with organizational goals and CX benchmarks. Drive organizational change through innovative learning frameworks. Training Program Development Oversee the full training lifecycle needs analysis, curriculum design, delivery, and evaluation. Create customized onboarding programs for seamless role integration. Analyse Straining metrics for measurable outcomes and optimization. Collaboration & Teamwork Partner with Operations, Quality, Tech & Transformation, and HR Teams to align with business objectives. Act as a strategic advisor on employee performance, skill gaps, and training effectiveness. Data-Driven Insights Evaluate training outcomes using analytics. Enhance CX metrics (CSAT, NPS, FCR), productivity & quality through targeted programs. Coaching & Development Lead coaching initiatives to improve core CX competencies and leadership skills. Manage onboarding, development, and mentorship of training staff. Compliance & Stakeholder Engagement Ensure adherence to training protocols, regulatory standards, and audit readiness. Present outcomes and strategic recommendations to senior leadership & clients. Required candidates profile Graduation in any discipline (mandatory); advanced certifications in Training, Instructional Design, or AI in Learning are a plus. Experience 915 years in training and development, including 5+ years as Account Head – Training, overseeing large-scale CX training operations (500+ employees) form training standpoint. Mandatory experience in travel industry, managing CX for Airlines/OTAs (Air Bookings). Technical Expertise Proficiency in AI-driven learning tools and instructional design methodologies. Expertise in content development (e-learning, instructor-led, and hybrid programs). .