Job Description

Job Purpose: Training Manager will play a pivotal role in ensuring the successful implementation and growth of the First Step Micro Business Loan product. Your primary responsibility will be to train and equip the banks retail staff with the necessary knowledge and skills to effectively promote, sell, and service this specialized loan offering. You will collaborate closely with the retail team to drive business expansion and enhance customer experience. Roles & Responsibilities: Design, develop, and deliver comprehensive training programs for retail staff, including branch managers, relationship managers, and sales executives. Ensure that training content aligns with the unique features, benefits, and eligibility criteria of the First Step Micro Business Loan. Cover topics such as loan features, credit assessment, documentation, loan disbursement process, and customer engagement strategies. Deepen the understanding of retail staff regarding the First Step Micro Business Loan product. Conduct regular workshops, webinars, and classroom sessions to enhance product knowledge. Address queries and clarify doubts related to loan terms, pricing, and customer eligibility. Equip sales teams with effective selling techniques and objection-handling skills. Collaborate with the sales leadership to create sales playbooks and scripts specific to the micro business loan segment. Monitor sales performance metrics and provide coaching to improve conversion rates. Ensure that all retail staff adhere to regulatory guidelines and internal policies while promoting and processing micro business loans. Conduct periodic assessments to verify compliance and address any gaps. Stay updated on industry trends and changes in lending regulations. Work closely with branch managers, regional heads, and other stakeholders to drive loan origination targets. Foster a collaborative environment where retail teams actively share best practices and success stories. Coordinate with marketing teams for promotional campaigns related to the product. Monitor the effectiveness of training programs through feedback, assessments, and performance metrics. Generate regular reports on training completion, knowledge retention, and impact on loan sales. Identify areas for improvement and adjust training content accordingly. Excellent communication, presentation, and interpersonal skills Ability to adapt training methods to different learning styles and levels of expertise.